Technical Operations Manager
Austin, TX; Durham, NC /
North America – Revenue Operations /
Full-time
/ Hybrid
At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
We're seeking a highly skilled Technical Operations Manager to join our team. In this role you will be responsible for leading our team of Solutions Engineers in delivering outstanding customer service and technical support to our advertising partners and internal teams. This is a critical role that requires both technical expertise and outstanding managerial skills. You should be able to understand the details of complex, technical products and explain clearly to a non-technical audience. If you're passionate about digital advertising and have a proven track record of successfully managing technical teams, we want to hear from you!
About the Role:
- Lead a team of technical support specialists in delivering excellent customer service and technical support to our clients.
- Manage the day-to-day operations of the technical support team, including handling escalations, coaching direct reports on troubleshooting, and ensuring SLA targets are met.
- Collaborate with cross-functional teams, including sales, product, and engineering teams to resolve technical issues and to prioritize bug fixes and product enhancements.
- Identify opportunities for process improvements, automation, and tool enhancements to increase the efficiency of the technical support team.
- Provide regular performance feedback, coaching, and development opportunities to the technical support team members.
About You:
- At least 5 years of experience in AdTech or a related industry / field
- At least 2 years of experience managing a technical support team with a track record of success
- An ability to gasp customers’ needs and suggest timely solutions
- Strong communication and customer service skills
- Strong problem-solving and troubleshooting skills
- Comfortable with data analysis for reporting, large data sets, and data manipulation
- Bachelor's degree or equivalent work experience
Target Technical Skills:
- Ability to write SQL like queries using MySQL or Google Big Query
- Debug using client proxy tools like Charles Proxy
- Comfortable with pseudo-code debugging (HTML, JavaScript, scripting languages, java, etc.)
About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.
Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.
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