L2 Engineer – Systems & Networking

Colombo
IT /
Full Time /
Remote
We are looking for a highly skilled and motivated L2 Engineer – Systems & Networking to join our dynamic team. This role is pivotal in managing both internal and external project-based work with a primary focus on cybersecurity, automation, and infrastructure. As a senior escalation point for the service desk, you will lead process improvement efforts and contribute to delivering secure, efficient, and scalable IT solutions across the organization.

Responsibilities :

    • Lead and deliver key IT projects, both internal and client-facing
    • Drive cybersecurity enhancements, automation, and operational improvements
    • Serve as a senior escalation point for complex technical support issues
    • Perform project scoping, documentation, and risk assessments
    • Collaborate with cross-functional teams to improve IT service delivery standards

Required Skills & Experience :

    • Professional Background:
    • Proven experience in IT services and technical support
    • Strong understanding of cybersecurity frameworks and vulnerability management

    • Technical Proficiency:
    • Security Tools: ThreatLocker, Blackpoint, ImmyBot
    • Networking & Security: Cisco Duo, Cisco Umbrella, Cisco Meraki
    • Scripting & Automation: PowerShell
    • Cloud & Servers: Microsoft Azure (VMs), Windows Server (including RDS Farms)
    • Backup Solutions: Veeam

    • Desirable Experience:
    • Automation platforms such as REWST
    • Workflow tools like Microsoft Power Automate (Flow)

    • Key Attributes :
    • Excellent written and verbal communication
    • Analytical and creative problem-solving ability
    • Business-minded with the ability to align IT with organizational goals
    • Capable of managing multiple projects independently
    • Strong sense of ownership and accountability
    • Highly collaborative and team-oriented
    • Customer-first mindset with a focus on quality support