Business Administration Officer
Sri Lanka
Other /
Part Time /
Remote
In this role, you will assist the Business Owner with administrative tasks. Your adaptability, eagerness to learn, time management skills, and confidence will ensure your success. This role offers variety and can be tailored to your strengths and style. There are many internal training resources and opportunities for career development and progression.
Responsibilities:
- Marketing tasks as assigned: branding, social media campaigns, CRM marketing platform: o e.g. eDM campaigns and communication to customers, etc.
- Assist management with sales tasks related to each step of the sales lifecycle. o e.g. Quote production
- Providing a range of business support activities and performing tasks that include creating or updating reports and records and assisting in the development of JAFLAC’s products. o Perform quarterly reporting and analysis (recommendations would be a next step up into this role). The reporting is already automated; the candidate would be assisting with compiling reports into a report ready to introduce to customers.
- Invoicing: o Reconciliation of the job tasks and Q/A of the notes.
- Documentation of processes, policies and systems.
- The ideal team member would be someone that fully understands the core of JAFLAC’s business goals: SKUs, products, and capabilities, Sophos, Firewall, Microsoft.
To be successful in this role, you will have;
- Experience:
- Previous experience in a similar role (5+ years) ideally in a small technology service provider/MSP
- Strong knowledge of fundamentals of Microsoft and networking (IP addressing, cyber security)
- A genuine passion for technology and someone that doesn’t say no to finding a solution to a challenge: your knowledge of how systems and tech work together is very important: integration of different systems and processes with other systems.
- Someone creative with problem solving skills: e.g. how to use Co-Pilot for integrating automation into existing processes and improve efficiencies and delivery of outcomes.
- Microsoft
- Sophos
- N-able (good to have)
- Invarosoft
- Someone that has been in a manager role and knows the insides our of sales cycles in this industry.
- Someone with general technical knowledge in IT, networking, cybersecurity.
- Someone that has an interest or exposure to AI and Automation.
- Excellent English skills - both verbal and written and the ability to talk with clients
- Strong attention to detail
- Ability to work autonomously
- Ability to adapt and learn quickly with a can-do attitude
- Strong customer focus, particularly on responsiveness to client requests
- Effectively manage work and workloads to meet client expectations
Systems/Software - Essential:
Systems/Software - Desirable:
The ideal candidate:
Soft Skills:
