Project Engineer L3
Colombo
IT /
Full Time /
Remote
We are currently seeking a dedicated L3 Project Engineer resource in the MSP space to support our end-to-end project delivery. The L3 Project Engineer will report to the Project Managers Team. As a client-centred delivery role, you will work closely with the projects team, technical team, and service desk to deliver quality, timely, and sophisticated project outcomes.
Responsibilities
- Responsible for delivering projects and executing approved statements of work:
- Collaborate with project managers to understand their project delivery requirements, business needs, and objectives
- Co-ordinate IT infrastructure projects, ensuring project objectives and deadlines are met
- Maintain project documentation, track progress, and prepare status reports
- Co-ordinate meetings, prepare agendas, document meeting minutes, and distribute meeting notes
- Facilitate communication between internal stakeholders (not external), ensuring project requirements are clearly understood
- Monitor project timelines, identify potential risks, and assist in developing mitigation strategies
- Work with engineers and the project manager on day-to-day project activities and tasks to ensure smooth project execution
- Skilfully manage projects from start to finish, both independently and as part of a team
- Provide advanced technical assistance and troubleshooting for technical support escalations
- Offer expert insights on current and emerging technologies to inform client technology strategies
- Share specialised product knowledge with the wider team:
- Stay up to date with the latest Microsoft Cloud technologies, trends, and best practices, and share knowledge with team members
- Ensure compliance with best practices and industry standards
To be successful in this role, you will have:
- Technical / Tools / Software
- Experience in Cloud platforms is a must: Azure, Microsoft suite
- Familiarity with cybersecurity best practices
- Strong SQL knowledge ideal
- Fully abreast of all the Microsoft applications (certifications would be a plus/need, Azure, MS)
- Autotask: ticketing system
- Datto RMM
- Experience / Background
- Minimum of 5+ years of experience in a managed services provider environment or an IT provider working with multiple customers
- Education in relevant IT course(s) / certifications are a definite advantage
- Confident and experienced working with Azure, M365, Azure AD and private cloud solutions
- Proven track record/experience in leading or supporting cloud-based solutions including new, transitional and hybrid integrations
- Proven knowledge and experience in Windows and Microsoft-based solutions
- Can demonstrate full understanding about the role and the accountability that goes with the position
- Motivated with the desire to do the job well; proactive and can take full accountability
- Deliver the highest standard of customer service, so that each client feels that they are a high priority
- Soft Skills
- Strong verbal and written communication skills
- High attention to detail
- Strong problem-solving skills; ability to think outside the box
- Inquisitive, Fast Learner, Independent Performer: Quickly grasp new concepts and excel with minimal oversight
- Ability to multitask and manage time effectively in a fast-paced environment
- Someone that strives to get things complete
- Self-starter and ability to work autonomously and collaboratively as a team
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
