Senior Desktop/Server Engineer
Colombo
IT /
Full Time /
On-site
The Senior Desktop/Server Engineer will be responsible for providing support to the organisation's clients and implementing industry leading solutions to solve problems.
Responsibilities
- Initial Onboarding:
- Actively participate in training about the company's networks and clients
- Assist with the review of documentation, process and procedures in IT Glue and update where required
- Participate in knowledge sharing of current skills and technologies with the team eg Intune.
- Post Onboarding:
- Provide technical support to tickets from ConnectWise, including but not limited to:
- Background alerts
- Disk cleanups including identification of space allocations
- Installation and review of automations for monitoring software to ensure they are running correctly
- Proactively looking at OneDrive issues and troubleshooting when required
- Server updates and patches
- Ensuring backups/ maintenance tasks are completed and troubleshooting any issues
- DNS filtering
- Releasing emails from mail washing
- Software fixes / updates
- Onboarding and offboarding new systems
- Configuration and management of routers and network switches using Auvik
- Ensure work is carried out in the most efficient manner without jeopardising quality
- Manage ticket queue effectively ensuring a strong focus on client outcomes
- Record actions in ConnectWise to accurately capture time/ utilisation
- Manage and maintain internal systems (eg ConnectWise, N-able N-central) for efficiency
- Participate in triage process as a team
- Actively participate in the Service meetings every 2 weeks
To be successful in this role, you will have:
- Systems/Software - Mandatory
- MS 365/Office
- Server, Active Directory
- Intune
- Basic knowledge of networking eg DNS
- Desirable
- ConnectWise or knowledge of a ticketing system N-able N-central
- Fortinet firewalls, HP switches
- Auvik
- Experience
- Ideally experience working for a Managed Service Provider (MSP) or at minimum a helpdesk role with multiple customers
- Flexibility to work across various tickets and customers
- Sound trouble shooting skills coupled with business acumen
- Ability to think on your feet and also the willingness to ask for assistance when needed
- Customer facing, strong written and verbal communication skills
- Self-starter and ability to work autonomously
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
