Technical Specialist - monday.com
Colombo
IT /
Full Time /
Remote
We are looking for monday.com Technical Specialists to join our amazing team!
You’ll work closely with our customers to implement and customize monday.com to meet their business needs and overcome challenges.
In this role, you will train, advise, and consult with customers to optimize their use of monday.com products—including Work Management, CRM, Dev & Service. You will also collaborate with customers and internal account teams to ensure customer success, while planning and managing projects.
Responsibilities:
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Responsible for working with customers to solve complex issues by defining their unique setup with monday.com, documenting, and architecting the builds
- Run discovery sessions and workshops to define current and future states
- Plan and design customer onboarding solutions, API integrations, reporting programs, custom scripting, user management, user guides, and presentations
- Design and execute complex data migrations from legacy systems to monday products
- Create complex solutions utilizing developer tools such as the monday APIs and apps framework
- Supplement workflows using low-code tools like Zapier, Make.com, Workato, Mulesoft, etc.
- Push the limits of the monday.com Work OS by building complex workflows for clients
- Work with customers to build their most time-sensitive workflows into monday.com and ensure clear end-user training plans
- Empower customers to connect their goals and challenges with monday.com solutions
- Conduct quality assurance and drive User Acceptance Testing (UAT) with clients on custom solutions
- Act as a project manager for small to medium projects that do not warrant a dedicated PM
- Build, own, and execute implementation project plans
- Participate and present in online webinars, consultations, and one-on-one demos to educate customers on product features
To be successful in this role, you will have:
- Requirements
- 4+ years of hands-on experience with monday.com (either as a technical specialist or super user)
- Technical knowledge of other platforms (e.g., HubSpot, Microsoft) highly desirable
- Experience with monday.com AI highly regarded
- Professional Experience
- 4–5+ years of experience in B2B SaaS as a Technical Customer Success / Implementation Manager / Technical Project Management / Technical Account Management / Technological Consulting role—specifically within onboarding and implementation of software
- Experience in leading product implementation projects involving hands-on implementation
- Strong project management skills to keep projects on track and manage unique workflows
- At least 2 years of experience implementing new technology for medium and large organizations
- Skills & Attributes
- Strong problem-solving skills
- Ability to clearly articulate technical topics to a non-technical audience
- Superb written and verbal communication skills
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Positive attitude, empathy, and high energy
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
