M365 Systems Engineer
Colombo
IT /
Full Time /
Remote
The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.As a M365 System Engineer, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
Responsibilities :
- Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements
- Adhere to Incident, Security, Problem, and Change Management processes as per company/organization and customer standards (ITIL Framework)
- Create and maintain technical documentation for company/organization customer environments
- Provide escalated support from our neighbouring support teams
- Create knowledgebase articles and process documents
- Provide after-hours on-call assistance and/or escalation when required
- Assist with the generation and review of customer Monthly 365 / Intune reports, along with presenting and discussing the findings
To be successful in this role, you will have:
- Mandatory:
- Minimum 5–10 years’ experience in an M365 role
- Strong Understanding and Working Experience in Microsoft and Other Key Security Domains:
- Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations
- Manage Microsoft Endpoint Management (Intune / Autopilot etc.)
- Manage Microsoft 365 governance and compliance
- Manage Microsoft 365 Defender Suite
- M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)
- Hybrid Environments using Microsoft 365 Services
- Understanding of Microsoft 365 Lighthouse / Partner Centre
- Desired:
- Previous experience within a Managed Services Provider (MSP)
- Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
- Implement Microsoft/Office 365 services
- Access & Privilege Cloud Platforms
- Modern Work management around Apple support services
- Wintel experience around servers and Active Directory services
- Qualifications:
- ITIL certification
- Appropriate tertiary qualifications and/or IT industry certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory, or have one of the following prerequisites:
- Endpoint Administrator Associate
- Teams Administrator Associate
- Identify and Access Administrator Associate
- Security Operations Associate
- Information Protection and Compliance Administrator Associate
- Any other valid Microsoft certificate is desired
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
