M365 Systems Engineer
Colombo
IT /
Full Time /
Remote
The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.As a M365 System Engineer, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
Responsibilities :
- Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements
- Adhere to Incident, Security, Problem, and Change Management processes as per company/organization and customer standards (ITIL Framework)
- Create and maintain technical documentation for company/organization customer environments
- Provide escalated support from our neighbouring support teams
- Create knowledgebase articles and process documents
- Provide after-hours on-call assistance and/or escalation when required
- Assist with the generation and review of customer Monthly 365 / Intune reports, along with presenting and discussing the findings
To be successful in this role, you will have:
- Mandatory:
- Minimum 5–10 years’ experience in an M365 role
- Strong Understanding and Working Experience in Microsoft and Other Key Security Domains:
- Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations
- Manage Microsoft Endpoint Management (Intune / Autopilot etc.)
- Manage Microsoft 365 governance and compliance
- Manage Microsoft 365 Defender Suite
- M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)
- Hybrid Environments using Microsoft 365 Services
- Understanding of Microsoft 365 Lighthouse / Partner Centre
- Desired:
- Previous experience within a Managed Services Provider (MSP)
- Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
- Implement Microsoft/Office 365 services
- Access & Privilege Cloud Platforms
- Modern Work management around Apple support services
- Wintel experience around servers and Active Directory services
- Qualifications:
- ITIL certification
- Appropriate tertiary qualifications and/or IT industry certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory, or have one of the following prerequisites:
- Endpoint Administrator Associate
- Teams Administrator Associate
- Identify and Access Administrator Associate
- Security Operations Associate
- Information Protection and Compliance Administrator Associate
- Any other valid Microsoft certificate is desired
