Cloud Platform and Network Operations Center (NOC) Engineer
Colombo
IT /
Full Time /
Remote
We are seeking an experienced and motivated NOC Engineer to join our growing team at. In this role, you will be responsible for supporting and managing client infrastructure environments, ensuring stability, security, and performance across a wide range of technologies. You will play a key part in incident management, monitoring, and proactive problem resolution, while delivering exceptional customer service and working closely with internal teams and external stakeholders.
Responsibilities:
- Identify and action all incoming major incidents from monitoring tools in a rapid manner
- Manage client infrastructure to customer satisfaction in line with contractual commitments
- Work autonomously, managing alerts, phone calls, backups, etc. to resolution within SLA
- Provide excellent customer service and communication to all clients
- Ensure the integrity and validity of environments managed on behalf of clients
- Support best practice design, implementation, and management of infrastructure solutions
- Identify and provide insight to internal stakeholders on recurring incidents and assist in root cause resolution
- Ensure compliance with Service Levels, network performance, and configurations
- Collaborate effectively with the team to transition workflows to colleagues in the 24-hour roster with clear handover notes and instructions
- Provide 1st / 2nd level technical support on Incidents and Requests raised by customers via email, portal, or phone call
- Rapidly respond and resolve incoming alerts generated from monitoring tools
- Manage major/critical incidents and communicate updates to key stakeholders
- Perform event management (monitoring and actioning events within client and internal environments)
- Perform initial triage on networking outages, including L1 troubleshooting and raising vendor cases when required
- Assist in day-to-day monitoring of client backups
- Perform upgrades, patching, and maintenance outside standard hours when required
To be successful in this role, you will have:
- Mandatory
- Minimum of 3-4 years’ experience in Infrastructure and Operations support
- Familiarity with the ITIL framework and best practices for incident, problem, and change management
- Good problem analysis and resolution skills
- Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Logic Monitor
- Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution
- Formal training and certification in an industry technology
- Certification:
- Microsoft Azure certification (AZ-900 / AZ-104)
- Desired
- Previous experience in a NOC/Datacentre
- Experience administering Windows Server environments
- Solid understanding of a range of the following technologies:
- Azure AD / Entra ID basics
- Microsoft Windows Server administering DNS, DHCP, Group Policy & PS scripting
- M365 administration & troubleshooting experience
- Cloud IAM basics – AWS IAM / Azure RBAC role assignment and policy verification
- Network and Windows Security
- Storage and Commercial Backup Technologies (e.g. Veeam, Commvault)
- Firewalls such as Pfsense, Palo Alto, Cisco ASA etc.
- Cisco routers/switches
- Anti-Virus Technologies
- VMware vSphere/ESXi or Hyper-V
- Ability to demonstrate initiative and provide attention to detail
- Ability to work autonomously with limited supervision
- Ability to work remotely from colleagues but still feel comfortable asking questions when required
- Excellent verbal and written communication skills
- Certification (Preferred):
- Windows Server Hybrid Administrator (AZ-800 / AZ-801)
- Network Administration – CCNA / NSE
- Qualification:
- Tertiary Education (e.g., Bachelor’s degree in IT – IS / Cloud / Network / Security)
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
