Networking /Infrastructure and Project Delivery Engineer -L3
Colombo
IT /
Full Time /
Remote
This role involves working with the projects team, technical team, and service desk to deliver
quality project outcomes, with a strong focus on cybersecurity.
Responsibilities:
- Presales, design and scoping
- Project scheduling and communication
- Successful delivery of project work (on time, on budget)
- Reporting to Project Manager on project progress
- Implementation of cybersecurity tooling and policies
- Documentation of achieved cybersecurity outcomes in alignment with our framework
- Monitoring of industry trends specifically around cybersecurity to facilitate continuous improvement
- Assisting Service Delivery team with technical escalations
To be successful in this role, you will have:
- Essential Experience/Qualifications:
- 5+ years in an MSP and IT industry background
- Strong Microsoft 365 knowledge: experience with handling tenancies, Intune, etc.
- Experience with Project Delivery
- Someone that is an ace at time tracking and has a solid understanding of the commerciality of working for an MSP and is accountable for their time
- ConnectWise Manage knowledge or similar systems
- Networking and infrastructure experience in a similar L3 role
- Desirable Qualifications / Technical Skills / Tools:
- Good understanding of the Cybersecurity landscape and/or an avid interest in this space
- Blackpoint MDR
- CyberFox AutoElevate
- Professional IT Certifications such as: MS-900, AZ-900
- Connect Secure
- LastPass
- Inforcer
- NinjaOne RMM
- Avanan
- Cove
- Lookout
- ScreenConnect
- Moovila Perfect Projects
- Nilear
- Scalepad
- Networking: Fortinet, UniFi, Juniper, Mikrotik
- Soft Skills:
- Someone that loves helping others and fixing things
- Determined to overcome technological challenges
- Excellent spoken English
- Proficient in verbal and written communication with clients, including the management and discussion of project scope changes and the willingness to engage in challenging conversations
- Capable of identifying and addressing issues proactively
- Meticulous attention to detail when documenting job notes and creating documentation
- Committed to achieving excellence in customer service with a focus on user satisfaction
- Strong problem-solving and troubleshooting skills
- Ability to work both independently and collaboratively within a team
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
