Digital Project Manager (Web Development / IT)
Colombo
IT /
Full Time /
Remote
We are currently expanding the family and are looking for a Digital Project Manager - Web Development /IT to join our team. You will be responsible for overseeing multiple projects simultaneously, from inception to delivery, and ensuring the project goals and objectives are achieved.
Responsibilities :
- Working with clients to plan and schedule work
- Working to agreed SLAs and ensuring support tickets are actioned on time and on budget
- Creating and managing support jobs, invoices and costs for your accounts
- Conducting resource mapping to ensure the most efficient organisation of resources for support
- Supporting the team by ensuring efficient utilisation and capacity forecasting to foster accountability
- Acting as a point of referral for the team and being a source of knowledge and guidance for more junior members of the team
- Owning account management responsibilities
- Identifying new opportunities and contributing to scopes of work and new proposals
- Engaging in continuous improvement and increasing process efficiencies
- Identifying and implementing better ways of working in response to client needs
- Providing timely, accurate and client appropriate reporting
- Lead cross functional teams to deliver work to an effective conclusion
- Fostering a positive team spirit through empowerment, trust and respect
- Willingness to roll your sleeves up and do what needs to be done including content management, testing, authoring documentation
Requirements :
- Must Have :
- 5–10 years of experience in Digital, Web, or IT Project Management
- Digital Project Planning, including building out project schedules
- Planning and managing ongoing recurring activities
- Identifying and managing risks & dependencies
- Solid understanding of development lifecycle including software testing & release management
- Authoring functional specifications & building backlogs of user stories
- Strong Customer facing & Communication skills
- Proven track record of establishing relationships with customers
- Strong Problem-solving skills
- Managing multiple priorities effectively
- Technical Literacy and ability to collaborate with technical teams to translate between business opportunities and technical solutions
- Experience with Atlassian toolset or equivalent
- Positive attitude, willingness to learn & drive to extend knowledge and skills areas
- Experience working with CMS solutions(Drupal, WordPress, Sitecore, Umbraco, Sanity, AEM)
- Ideally Have :
- Exposure to UX and analytics service delivery
- Negotiation & conflict management
