Senior Systems Engineer L3 – Microsoft 365 & Automation
Sri Lanka
IT /
Full Time /
Remote
We're looking for a senior candidate for an experienced MSP engineer who thrives on building repeatable, automated solutions using MSP tools (Kaseya) and the Microsoft 365 ecosystem. You will work closely with our Service Delivery Manager and Technical Director to lead initiatives that reduce reactive noise, improve security, and supercharge our service delivery. This role champions innovation, leverages best practices, and acts as a force multiplier for the entire service delivery team.
Responsibilities:
- Develop and maintain automation for patching, backups, security, onboarding, and compliance tasks.
- Optimize the use of Kaseya Endpoint/User, Intune, Defender, and Microsoft 365 tenant tools.
- Identify trends from reactive support tickets and implement scalable solutions to reduce them.
- Provide leadership and technical expertise across service delivery teams.
- Continual improvement and automation to reduce reactive and repetitive noise.
- Delivery of everyday tasks globally across all clients
- Change Control Management
Requirements and Skills:
- 5+ years in an MSP or similar IT service provider role.
- Strong PowerShell and scripting experience.
- Deep expertise in Microsoft 365 (Exchange Online, SharePoint, Intune, Defender).
- Experience using or administering the Kaseya suite (Autotask PSA, Datto RMM, etc.)
- A process-driven mindset and a hunger to solve problems at scale.
- Excellent documentation, time management and communication skills
