Project Engineer L3
Colombo
IT /
Full Time /
Remote
We are currently seeking a dedicated L3 Project Engineer resource in the MSP space to support our end-to-end project delivery.
The L3 Project Engineer will report to the Project Managers Team. As a client-centred delivery role, you will work closely with the projects team, technical team, and service desk to deliver quality, timely, and sophisticated project outcomes
Responsibilities:
- Responsible for delivering projects and executing approved statements of work:
- Collaborate with project managers to understand their project delivery requirements, business needs, and objectives
- Co-ordinate IT infrastructure projects, ensuring project objectives and deadlines are met
- Maintain project documentation, track progress, and prepare status reports
- Co-ordinate meetings, prepare agendas, document meeting minutes, and distribute meeting notes
- Facilitate communication between internal stakeholders (not external), ensuring project requirements are clearly understood
- Monitor project timelines, identify potential risks, and assist in developing mitigation strategies
- Work with engineers and the project manager on day-to-day project activities and tasks to ensure smooth project
- Skilfully manage projects from start to finish, both independently and as part of a team
- Provide advanced technical assistance and troubleshooting for technical support escalations
- Offer expert insights on current and emerging technologies to inform client technology strategies
- Share specialised product knowledge with the wider team
- Stay up to date with the latest Microsoft Cloud technologies, trends, and best practices, and share knowledge with team members
- Compliance to best practices and industry standards
To be successful in this role, you will have:
- Experience in Cloud platforms is a must: Azure, Microsoft suite
- Familiarity with cybersecurity best practices
- Strong SQL knowledge ideal
- Fully abreast of all the Microsoft applications (certifications would be a plus/need, Azure, MS)
- Autotask: ticketing system
- Datto RMM Experience/Background:
- Minimum of 5+ years of experience in a managed services provider environment or an IT provider working with multiple customers
- Education in relevant IT course(s) / certifications are a definite advantage
- Confident and experienced working with Azure, M365, Azure AD and private cloud solutions
- Proven track record/experience in leading or supporting cloud-based solutions including new, transitional and hybrid integrations
- Proven knowledge and experience in Windows and Microsoft-based solutions
- Can demonstrate full understanding about the role and the accountability that goes with the position
- Motivated with the desire to do the job well; proactive and can take full accountability
- Deliver the highest standard of customer service, so that each client feels that they are a high priority Soft Skills:
- Strong verbal and written communication skills
- High attention to detail
- Strong Problem-solving skills; ability to think outside the box
- Inquisitive, Fast Learner, Independent Performer: Quickly grasp new concepts and excel with minimal oversight.
- Ability to multitask and manage time effectively in a fast-paced environment
- Someone that strives to get things complete
- Self-starter and ability to work autonomously and collaboratively as a team
