Systems Engineer
Colombo
IT /
Full Time /
Remote
We're looking for a skilled and adaptable Systems Engineer to join our tight-knit team. In this role, you’ll support escalated technical issues, contribute to ongoing projects, and assist with day-to-day system operations and maintenance. This position requires someone who can wear multiple hats, take ownership of their work, and contribute to a team culture of continuous improvement.
Responsibilities:
- Your day-to-day will consist of:
- Managing and resolving escalated support tickets
- Participating in ongoing infrastructure and migration projects
- Contributing to planning and implementation of systems improvements
- Handling ad-hoc technical duties as they arise
- Supporting other team members as needed
- Logging billable hours accurately in the ticketing system
- Living our core values — See it Through, Raise the Bar, Do the Right Thing, Lift Others Up
- KPI’s:
- There are currently no fixed KPI metrics, but success is measured through:
- Accurate time tracking within the ticketing system
- Adherence to company values, which can be viewed on our website
- Supervisor feedback based on performance and behaviour:
- See it Through
- Raise the Bar
- Do the Right Thing
- Lift Others Up
- Each of these are evaluated as either an Area of Strength or an Area of Focus.
Required Experience/ Skills:
- Experience/Knowledge Requirements – Essential:
- Microsoft 365 Stack
- Entra
- Exchange
- Intune
- SharePoint (configuration/migration)
- Azure framework/design experience
- Virtualization Platforms (experience with at least one):
- Nutanix, VXRail, XCP, Proxmox, vCenter, or Hyper-V
- Containerization & Kubernetes
- Enterprise Backup Solutions (e.g. Veeam, Datto, Commvault)
- Favorably Considered:
- Process Control Networks (PLC/SCADA)
- MECM (Microsoft Endpoint Configuration Manager)
- SharePoint workflows and design
- Scripting knowledge in Python, Go, or PowerShell
- Linux CLI and services
- Experience with Storage solutions
- Soft Skills
- We’re looking for someone who is:
- A strong communicator — written and verbal
- Adaptable and ready for a fast-paced environment where every day is different
- A team player with a “give and take” mentality
- Confident thinking outside the box and challenging the status quo
- Proactive, self-motivated, and eager to take initiative
- Comfortable with light humour and able to contribute to a healthy team dynamic
