Executive - Finance and Administration
Colombo
Other /
Full Time /
On-site
We are a Sydney-based IT Managed Service Provider (MSP), delivering high-quality technology solutions to businesses. As we continue to grow, we are building a strong offshore team in Sri Lanka. We are seeking a detail-oriented Executive Assistant / Admin Assistant with strong systems knowledge and data accuracy skills to support our operations.
Responsibilities:
- The core day to day will consist of:
- 1. Sales/Admin
- 2. Consolidating tickets, duplicates etc and send a weekly summary of tickets needing attention
- 3. Customer reports
- 4. Curious about technology, AI and learning how to create Dashboards in ConnectWise (self-learning on how to put these together)
- 5. Assist with the rollout of workstations & finding people
- Key Responsibilities:
- Systems & Data Accuracy
- • Maintain clean, accurate data across PSA, CRM, and billing systems.
- • Assist with system improvements and ensure processes are followed correctly.
- Billing & Quotes
- • Prepare draft invoices with accuracy.
- • Generate client quotes and proposals.
- Project Coordination & Reporting
- • Track project tasks and prepare progress/status updates.
- • Support coordination between local and offshore teams.
- Client & Vendor Interaction
- • Communicate professionally with clients (Teams, phone, email).
- • Liaise with vendor partner success teams to align systems and processes.
Required Experience/ Skills:
- What We’re Looking For
- • Strong systems knowledge and attention to detail with data (essential).
- • Experience preparing invoices, quotes, or system reports.
- • Familiarity with business tools (ConnectWise PSA, CRM, or similar platforms). o ConnectWise experience, specifically, in another MSP setting, is highly regarded.
- • Confident English communication skills (spoken and written).
- • Ability to coordinate tasks, track progress, and report clearly.
- • Reliable and motivated to grow with a long-term role.
- Systems/Tools - Good to have:
- • ConnectWise or a strong understanding of how these tools work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
