Field Service Technician
Monroe, MI
Partner Position – 8657 /
Full-time /
On-site
Field Service Technician – Monroe, Michigan
DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner.
What it's like to work here:
Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.
What you will get to do:
- Independent commissioning of new systems at our customers sites
- Train and provide advice to customers regarding system operation
- Work with customers to ensure trouble-free system operation
- Offer support to our customers with professional fault analysis and problem solving
- Filling out required documents needed for each assignment
- Establishment of lasting and cooperative customer relationships
- Promoting the company’s services
- Optimization of process technology and support in continuous further development and improvement
- Performs other related duties as assigned
What will make you successful:
- An associate’s degree, technical certification in the industry, or equivalent work experience
- Willingness and ability to travel 75% of the time within North America, and occasionally to South America
- Experience troubleshooting electrical and mechanical equipment
- The ability to work independently and/or in a team settings
- Willingness and ability to travel to Austria for training/education
- Good computer skills, CRM knowledge is an advantage
- Must possess a valid passport and driver's license
- Be self-motivated with a high sense of responsibility and initiative
- Reliable with sense for accuracy and good order
- Excellent customer service and communication skills
- The ability to diagnose and solve problems based on customers' non-technical descriptions
- Maintains work area and tools in a clean, orderly and safe manner
