Manager - Deal Desk & Order Management

Glendale, CA / Los Angeles, CA / New York, NY
Revenue Operations – Revenue Operations /
Full Time /
DISQO is the brand experience (BX) platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO's insights, agile testing and advertising measurement products are powered by millions of consumers on the industry's largest opt-in consumer data platform. 

When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!

As a Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our business by partnering with team members across our GTM teams to build processes, business systems, and infrastructure to help scale our organization to the next level.

This is a full-time position reporting to the Sr. Director of Revenue Operations. This is a cross-functional role that partners with our sales, customer success, business systems, legal, and finance teams to streamline our overall quote-to-order process. You will be responsible for helping define standard deal procedures, providing analytical and process support to complex, non-standard deals, reviewing contract booking submissions for accuracy and alignment to our revenue recognition policies, and facilitating approvals from the respective decision-makers.

What you will do:

    • Assume ownership of Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions and revenue reconciliation, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
    • Establish a streamlined review process for pricing, customer information, contract accuracy, and alert Sales of any inaccuracies or supporting information necessary to close the transaction.
    • Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal and finance in these transactions.
    • Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.
    • Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time.
    • Identify and drive implementation of new tools and process improvements to increase efficiency and support growth.

What you bring to the role:

    • 4+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high growth B2B SaaS company. Experience operating in a multi-product sales team.
    • Helped grow an organization as a manager or team lead previously.
    • Demonstrated track record of process improvement for contract processing and general support to the sales organization.
    • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
    • Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level.
    • CPQ experience preferred but not required.
    • Strong interpersonal skills to work across the DISQO business with sales, legal, revenue operations, and finance.
    • Strong process thinking to drive continuous improvements to the Deal Desk.
    • Revenue Recognition experience a plus
    • Ability to work independently across multiple time zones and coordinate with management based in the US
$120,000 - $140,000 a year
This is a West Coast or New York based role. Your pay will be determined by your experience, work location, and other applicable factors.

DISQO has built a great company culture with an eNPS score of 85 on employee satisfaction. As members of DISQO Nation, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.

You can learn more about what’s happening at DISQO by visiting the DISQO Developer Blog or the DISQO Company Blog.

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, 82% for dependents
·Generous PTO policy
·Flexible workplace policy
·Team offsites, social events & happy hours
·Life Insurance
·Health FSA
·Commuter FSA (for hybrid employees)
·Catered lunch and fully stocked kitchen
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to Employees
·Access to personal and professional growth tools - Calm App & LinkedIn Learning

Note: The benefits noted above are for full time US based employees only.

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.