Commercial Data Owner, Revenue Operations

Copenhagen /
Sales /
Full-time
/ On-site
Dixa is a next-generation customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solve tickets for the business. 

Dixa has expanded globally within the first years since launch and now has a diverse team of 200+ in offices across Copenhagen, London, Chicago, Berlin, Paris, Lyon, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and in mid-2021 completed a Series C funding led by US-based General Atlantic.

Customer service software is the 3rd largest software vertical and change is long overdue in CS technology, so there’s a big market opportunity. Linked to that, the pandemic has increased the need for a platform like ours that can connect customer service agents more effectively, so there couldn’t be a better time to join.

Our product can solve these problems very effectively. No one else is able to deliver the same omnichannel experience or deploy so quickly and smoothly - just 2 weeks to go live.

About the role

We’re at a pivotal stage in our journey and need a talented commercial data owner to design, run and optimize our commercial systems & data stack across Dixa. This is crucial for scaling our rocketship across Europe and the US.

You will join our newly established Revenue Operations Team and play an integral role in streamlining and optimizing the commercial engine in Dixa through data. Your key focus in this role will be to ensure a reliable and scalable data setup within Salesforce to be used for both ongoing and advanced analysis. This includes a solid understanding of how to build data points that are also applicable to conducting cross-database analysis e.g. with internal platforms outside our CRM. In short, you will become a part of a team that plays a key role in building the foundation for Dixa’s data-driven go-to-market approach, bringing your structure and data architectural magic to the table.

You will have a significant impact on our business and help shape a company with a vision to change the world of customer service for good 💜.

All in all, we promise you a fantastic global growth experience, tons of impact, an absolute key role in scaling our company, and not least - lots of fun! 

What you will be doing

    • Think of it like this. If someone asks you what data to use for any given analysis - you always have the answer and know exactly where to retrieve that data. And if you don’t - you know exactly how to build that data so that the analysis can be made in the future. Picture your responsibilities like this: 
    • Data Structure & Modelling:
    • You will own and lead the development of Dixa’s data structure, ensuring that data is reliant and sufficient to carry out any needed reports and insights. Experience with Salesforce is required (expected workload 50%).
    • Quality Assurance:
    • Data is nothing without quality. Especially you know that. And that’s also why all data (like properties and workflow settings) has been thoroughly tested and approved by you before it is applied in any analysis (expected workload 25%)
    • Reports & Dashboards:
    • Many will ask for your help to either build reports/dashboards in Salesforce or guide them on how to do so themselves. You know exactly what data can be connected through easy and intuitive visualizations (not necessarily in Salesforce) and you’re more than happy to help. In close collaboration with our BI Team, you are co-responsible for making sure that we can carry out best-in-class reporting across databases, incl. our CRM data. As such, experience with data warehouses like Google BigQuery would also be a plus (expected workload 10%).
    • Be Curious & Expand your toolbox:
    • Dixa can’t grow if our people don’t grow. It is as simple as that. We value employees that are always curious to know more and want to become better every day. This is especially key in Revenue Operations as we work with a wide variety of projects within multiple different contexts (expected workload 10%)
    • Sharing your knowledge:
    • No one wants to become a bottleneck. Especially not when you are the ‘go-to’ person for data. Everyone in Dixa is encouraged to share their knowledge and that includes you. More specifically, you are great at explaining and visualizing our data setup (both high-level and in detail) so that people understand how and when to use our data (expected workload 5%)

Who are you?

    • We are looking for a talent with 2-5 years of experience building processes and organizing data in CRM tools/platforms.
    • Experience working with Salesforce and associated sales and marketing tools; you should have a strong understanding of all SFDC admin capabilities including validation rules, process builders, object design and layout, and native reporting capabilities.
    • Strong data architecture and transformation skills to steer the business.
    • Understanding of sales processes and how to translate these intro system design & system processes.
    • Excellent analytical & complex problem-solving skills transforming large amounts of data into decision-making to maximize impact and value.
    • Fluency with a BI tech stack (Google BidQuery, DataStudio etc.) is a plus.
    • You are passionate about what you do and take responsibility for driving things forward to develop the business and yourself.
    • An energy contributor and self-driven with a positive can-do and solution-oriented attitude and growth mindset. You are ambitious, curious, and want to grow.
    • You have a ‘go-getter’ mentality and you’re hardwired to be forward-thinking in everything that you do - data at scale. 
    • You are structured by nature and capable of turning complexity into simplicity - both from a technical and communicational point of view. 
    • You are always accountable for your work and deliveries and you don’t compromise on quality. 
    • Strong sense of urgency and ability to thrive in a dynamic, fast-paced, results-oriented environment - you’re gritty, and not afraid to roll up your sleeves.
    • You are fluent in EnglishPreferably, you have experience within the SaaS industry, but not a requirement
Please note!
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.
Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!
Dixa is a Customer Friendship Platform. We’re ​hoping to replac​e​ traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. 

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. 

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 250+ exceptional Dixaterians working with us in 4 offices (and remotely)🚀 

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.💜

What’s in it for you?
Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!