Senior Account Supervisor, Employee Experience (client facing)
Washington DC / New York / Atlanta
Edelman – Corporate /
Full-Time /
Hybrid
Edelman is the world’s largest family-owned communications firm, with more than 5,500 employees in 65 cities worldwide. We work with the most ambitious and prominent brands globally to inspire, create, and transform at the speed of culture. Our independence keeps us nimble, thoughtful, and resourceful, allowing us to invest in the best people in the business. We are a group of creators, excited to pursue ambitious growth – for ourselves and our clients – with relentless courage and optimism. Our belief is that, if it can be imagined, it can be created. That’s why we produce the best work when we express ourselves, liberate our imaginations, and tap into innovation. We stand for diversity – in people, in thought, and in culture – which is central to who we are and the work we deliver to solve complex problems for our clients.
Our Employee Experience team shapes the employee experience with an equal mix of art and science. The science consists of the processes, tools, and behavior analytics to reach the right person with the right experience at the right time. The art is the storytelling and culture-shaping expertise that accelerates and amplifies that journey and makes it stick. Together, they create a compelling experience that shifts mindsets and behaviors to drive long-term impact. Our work shapes three critical elements of the employee experience:
· Communications: Engaging and connecting employees in a modern, employee-centric way
· Culture: Activating new ways of working to support the organization's core purpose
· Change: Leading the organization through the upheaval and uncertainty of transformation
About the opportunity:
Edelman is seeking a Senior Account Supervisor (SAS) to join our Employee Experience practice. As part of our dynamic team, you’ll contribute to the success of several major accounts and work with some of the Edelman network’s highest-profile leaders.
If you are passionate about helping companies improve the end-to-end employee experience and like solving complex problems, thinking creatively, and helping companies strengthen their corporate cultures and more deeply connect to their vision, mission, and purpose, we’d love to speak with you! In exchange for your commitment to exceptional client service and best-in-class skills, you’ll get to work with industry leaders and brands, not to mention you’ll be joining Edelman’s global team of top communications and marketing professionals.
Key responsibilities will include:
- Contributing to the development and execution of communications strategies, programs, and tactics that meet client objectives. Sharing a point of view is encouraged and expected.
- Managing multiple projects from conception to completion by anticipating challenges and ensuring deadline and budget adherence.
- Ensuring you and your team understand the general business strategy, products and services offered by your clients, and general issues facing their industries.
- Applying or creating tools, templates, and methodologies that contribute to your clients’ communication effectiveness.
- Researching, outlining, writing, editing, and proofreading materials, including client presentations, scripts, newsletter articles, and features.
- Supporting senior colleagues in the delivery and tactical management of consulting assignments.
- Building relationships with clients and colleagues at all levels.
- Collaborating on new business proposals and presentations.
- Demonstrating behaviors consistent with Edelman’s values (Relentless Pursuit of Excellence, Freedom to Be Constantly Curious, Courage to Do the Right Thing, Commitment to Positively Impact Society)
Basic Qualifications:
- At least 6 years of relevant full-time professional experience in related fields
- A bachelor’s degree or equivalent work experience
Preferred Qualifications:
- Superior writing, editing, communication, and presentation skills; project management skills; and consultative skills (including effective questioning, critical thinking, client management, and communication methodology application).
- Project management and consultative skills, including effective questioning and critical thinking.
- The ability to draft strategic client-facing deliverables and proposals, help manage multiple small or medium-sized projects simultaneously both as a team and autonomously perform well under pressure, and manage competing priorities.
- Passion for client service and teamwork.
- Commitment to advancing the vision of the Edelman Employee Experience practice both internally and externally
$79,000 - $115,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit: www.edelman.com
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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
