Account Supervisor, Employee Experience
New York / Washington DC / Atlanta / Orlando / Miami / Chicago / Austin / Dallas / Houston / Los Angeles / Sacramento / San Francisco / Portland / Seattle
Edelman – Corporate /
Full-Time /
Hybrid
How do you manage transformation in an era of constant, disruptive change? We believe that for transitions to be successful, we must reach the hearts and minds of employees to bring them along the journey, with an equal mix of art and science. The science consists of the processes, tools, and behavior analytics to reach the right person with the right experience at the right time. The art is the storytelling and culture-shaping expertise that accelerates and amplifies that journey and makes it stick. Together, they create a compelling experience that shifts mindsets and behaviors to drive long-term impact.
Our work shapes several critical elements of the employee experience:
· Culture: Activating new ways of working to support the organization’s core purpose
· Change: Leading the organization through the upheaval and uncertainty of transformation
· Communications: Engaging and connecting employees in a modern, employee-centric way
Our Transformation & Employee Experience specialists are part of Edelman’s national U.S. practice and represent a diverse set of backgrounds and expertise. We partner seamlessly with the broader Edelman network and have dedicated specialists in our data analytics and digital teams. Our combined strength means we can serve the widest variety of client needs. And the commonality we all share is our passion to innovate the employee experience.
About You
We’re seeking a flexible and curious Account Supervisor to join our Employee Experience team. As part of our dynamic team, you’ll contribute to the success of several major accounts across a variety of sectors. The ideal candidate will have relevant experience in one or more of the following domains: internal communications, organizational communications, change communications, M&A communications, culture communications, employee engagement, HR communications, talent acquisition, and/or union/frontline communications.
We’re seeking candidates with diverse backgrounds and skill sets to push our thinking, share fresh, innovative ideas, and elevate the quality of programming we deliver for our clients. If you have a passion for helping people and organizations reach their maximum potential and a desire to deliver breakthrough experiences to workforce audiences, we’d love to speak with you!
Responsibilities:
- Contribute to the development and execution of communications strategies, programs, and tactics that meet client objectives. Sharing a point of view is encouraged and expected.
- Manage multiple projects from conception to completion, by anticipating challenges and ensuring deadline and budget adherence
- Apply or create tools, templates, and methodologies that positively influence your clients’ communication effectiveness
- Support senior colleagues in the delivery and tactical management of consulting assignments
- Build relationships with clients and colleagues at all levels
- Develop a deep awareness of clients’ general business strategies, products, and services, as well as general issues facing their industries
- Research, outline, write, edit, and proofread materials, including client presentations, scripts, newsletter articles, and features
- Assist in the new business process, including conducting research and developing proposal and pitch materials
- Demonstrate behaviors consistent with Edelman’s values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits) and Code of Ethics and Business Conduct and commit to continuous learning, pushing yourself to grow and evolve at every opportunity
Basic Qualifications:
- Minimum 4 years of hands-on experience in at least three of the following areas: employee communications, diversity and inclusion, change management, communications research, executive communications, and corporate communications.
- Bachelor's degree in communications, business administration, organizational development, industrial psychology, or a related discipline from an accredited college or university.
- Can demonstrate superior writing, editing, communication, and presentation skills; project management skills; and consultative skills (including effective questioning, critical thinking, client management, and communication methodology application)
Preferred Qualifications:
- Prosci, Agile, or PMP certifications are a plus
- Demonstrated ability to effectively collaborate with cross-functional teams, develop communications plans, impart knowledge to team members, perform well under pressure, be a team player, and manage multiple small or medium-sized projects simultaneously
- Able to quickly grasp client goals and understand their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners, and other businesses/organizations, etc.
- Apply practical experience in at least three of the following areas: internal communications, change management, employee engagement, communications research, executive communications, and corporate communications
- Work experience in corporate, management consulting, or public relations agency settings strongly preferred
$67,000 - $94,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit: www.edelman.com
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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
