Senior Vice President, Employee Experience (client facing)
New York
Edelman – Corporate /
Full-Time /
Hybrid
About Employee Experience:
How do you manage transformation in an era of constant, disruptive change? Edelman’s Employee Experience team believes that for transitions to be successful, we must reach the hearts and minds of employees to bring them along the journey with an equal mix of art and science. The science consists of the processes, tools and behavior analytics to reach the right person with the right experience at the right time. The art is the storytelling and culture shaping expertise that accelerates and amplifies that journey and makes it stick. Together, they create a compelling experience that shifts mindsets and behaviors to drive long-term impact.
Our work shapes three critical elements of the employee experience:
Culture: Activating new ways of working to support the organization's core purpose
Change: Leading the organization through the upheaval and uncertainty of transformation
Communications: Engaging and connecting employees in a modern, employee-centric way
As part of Edelman’s U.S. practice, you’ll be part of a close-knit, collaborative network of team members, some of whom have been working together for more than a decade, while others have brought their unique skills and abilities more recently. Our Employee Experience specialists represent a diverse set of backgrounds and expertise – and our combined strength allows us to serve the widest variety of client needs.
About the Opportunity:
Edelman is seeking a flexible, adaptable and high-energy professional at the Senior Vice President level to join our Employee Experience practice in New York. As part of our dynamic team, you’ll contribute to the success of several major accounts and work with some of the Edelman network’s highest-profile leaders in Employee Experience, build and grow our new team and create and lead relationships across our capabilities and offerings.
If you are passionate about helping companies improve the end-to-end employee experience and like solving complex problems, thinking creatively and helping companies strengthen their corporate cultures and more deeply connect to their vision, mission, purpose, we’d love to speak with you! In exchange for your commitment to exceptional client service and best-in-class skills, you’ll get to work with industry leaders and brands, not to mention you’ll be joining Edelman’s global team of top communications and marketing professionals.
The key areas of responsibility are:
- Leading and owning all aspects of client programs, including building strong client relationships, proactively delivering counsel to clients, developing and executing against strategic plans
- Overseeing day-to-day program execution and the work of several team members, managing account budgets, staffing and work quality
- Integrating expertise from the broader Edelman network, and partnering with senior colleagues
- Driving business development, including new business, organic growth with existing clients, prospecting, and developing new service offerings that expand the solutions we bring to clients. This includes leading and participating in client pitches and partnering with clients to define program scope
- Advising C-suite level clients on the people challenges of large-scale business change
- Partnering with leaders and colleagues from other practices, markets, and lines of business within the firm to create integrated solutions that bring the best of Edelman to client challenges
- Leading teams in the delivery and management of consulting assignments
- Creating tools and methodologies that evolve the Employee Experience practice capabilities
- Deploying the full range of Edelman insights and IP to offer clients a fully integrated and data driven capabilities
- In addition to the above, you will play a defining role in major pieces of business and work with senior leaders, with a focus on helping clients advance their business objectives, as well as our own. You will be the main point of contact with clients and set the tone for staff in terms of client servicing expectations.
Basic Requirements:
- Bachelor's degree from an accredited college or university (an advanced degree in business, communications or marketing is a plus)
- Minimum 10 years of relevant experience in one or more of the following: employee experience and change management, corporate repositioning, talent attraction, marketing, and risk and reputation
- Experience designing and implementing communications, engagement and transformation strategies in complex organizations and across diverse stakeholder and leadership groups
- Experience with stakeholder engagement in large-scale change, such as mergers, acquisitions and other major moments of transformation
- Ability to travel as needed
- Flexibility to work on-site, embedded with clients as needed
Preferred Qualifications:
- Strong business acumen and familiarity with transaction communications and change communications
- Track record of creating innovative and measurable solutions to business challenges
- Experience working with and counseling senior management
- Ability to derive clarity out of ambiguous situations
- Possesses strong understanding of how to communicate with teams and work from both client and agency sides
- Can-do attitude and ability to collaborate with colleagues across the network
- Strong track record of leading profitable programs
- Solid knowledge of industry best and emerging practices
- Experience or aptitude for methodology or service development
- Loves to pitch, present, and win new business
- Demonstrates excellent writing, editing, and presentation-development skills; project management skills; and consultative skills (including effective questions, critical thinking, client management and framework and methodology application)
- Is an empathetic people manager, with the confidence, professionalism and entrepreneurial spirit necessary to manage a team. Ability to motivate, empower, and coach team.
$128,000 - $200,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
#LI-MB
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit: www.edelman.com
Click here to view a short video about life at Edelman.
Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
