Community Manager, Microsoft
Seattle / Portland / Los Angeles / San Francisco
Assembly Media Group – Digital /
Full-Time /
Hybrid
Assembly Media, Inc. is looking for a Community Manager to join as a core member of the Assembly Digital Team. This person will be responsible for supporting digital and social media communications programs on behalf of Microsoft.
As a Community Manager, you will be the brand’s eyes and ears on social and will partner closely with internal and client teams in content ideation and copywriting, as well as bring social-first thinking to brainstorms and have a nose for real-time opportunities and social trends. As a Community Manager, you will also partner closely with the account and client teams to develop, manage, and post approved social responses, proactively flag opportunities to the team, and work with strategy and analytics to provide insights and recommendations based on what the community is saying.
To be successful in this role, you will have solid research, writing and editing skills and an appreciation for how social media impacts the overall customer experience. You will be flexible and agile and will be able to work collaboratively with all implementation teams to ensure that the brand’s communication objectives and strategies are met.
Responsibilities:
- Engage with audiences across TikTok, Instagram, Threads, LinkedIn and other social channels as needed
- Exemplify the brand voice and tone in all community interactions
- Craft copy for social posts
- Work with the internal and client teams on brainstorms and quick-turn social moments
- Exhibit strong cultural competency and the ability to identify trends and opportunities
- Maintain an accurate and current content calendar, ensuring all updates and changes are reflected in master documents and tools
- Manage and organize content and assets as needed
- Proactively flag opportunities for the brand and escalate issues as needed in a timely matter
- Work with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry
- Maintain and improve workflows and processes for community management and escalations
Basic Qualifications
- At least one year of experience in digital, community management, or social media related efforts
- Bachelor's degree or equivalent experience
Preferred Qualifications:
- A solid grasp of core social media platforms (TikTok, Instagram, X, Threads, Facebook, etc.) and how they are used
- A passion for social media, from both a branding and cultural perspective, and an understanding of content best practices across social channels
- Great writing skills and excellent organizational skills, attention to detail and the ability to adapt to new conditions, assignments, and deadlines in a fast-paced environment
- Knowledge of influencers/ tastemakers across social platforms is a plus
- An understanding of the importance of monitoring consumer conversation for relevant insight
- Microsoft and social event experience a plus
$48,000 - $67,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
#LI-TP
Assembly is an integrated agency providing purpose-built communications to Microsoft – bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft’s mission to empower every person and organization on the planet to achieve more.
We advocate for ideas based on real audience insights and sound strategic opportunities and bring them to life with creative executions that earn attention. We are the team behind some of Microsoft’s most exciting work across Surface, Xbox, M365, and Windows to name a few. We are the lead agency for the Microsoft brand across social; the global PR agency of record for Xbox; and the influencer agency of record for Xbox, Surface, M365 and Windows. Assembly is also a strategic partner for executive communications across Microsoft Store and several executives across the company.
Our results are a direct reflection of our culture and people – we believe that bringing together diverse perspectives enhance creativity and innovation, and we embrace and celebrate differences both in our organization and through our work. We’ve partnered with Microsoft for 27 years, across 17 countries around the world. Come be a part of our collective story as we partner with Microsoft to enable each other to achieve more.
Assembly Media was founded in 2014 under DJE Holdings to exclusively service Microsoft. In 2019 our parent agency, Edelman, was recognized by AdAge as one of the top 10 creative companies in the U.S. and recognized as a 2019 Best Place to Work.
Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
