Senior Account Supervisor, Health
Washington DC
Edelman – Health /
Full-Time /
Hybrid
With perceptions of health shifting from something that needs to be fixed to something that should be developed and improved within each facet of people’s daily lifestyle, Edelman believes health is everyone’s business. As the world’s largest agency and home to 500+ health specialists and colleagues, Edelman has the global perspective, resources, and people to provide cross-practice offerings to help our clients thrive in the changing business of health. We are looking for someone who can join our team who enjoys tackling some of the most challenging health-related communications issues facing society today. Our work spans health, scientific, business, policy, and societal issues for some of the world's leading organizations and brands across all health and wellness verticals and sectors.
Our award-winning healthcare account teams are helping health care companies shape their marketing and communications work to drive business results. We're looking for a thoughtful, detail-oriented and diligent leader with a background in pharma and/or biotech data milestones and regulatory ideally at a global level. Should possess exceptional client and team management capabilities.
Responsibilities
- Oversee financial and operational performance of multiple accounts simultaneously, ensuring quality work, deadline and budget adherence, and that plan creation and execution map to goals
- Counsel clients and troubleshoot client and internal issues
- Demonstrate writing excellence when crafting internal and client materials and correspondence
- Set and lead both traditional and social media relations course
- Use relationships with third-party influencers and internal business partners to meet client needs
- Supervise staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews
- Introduce clients to new capabilities, initiate new business process and display strong presentation skills during client pitches
- Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals
- Demonstrate behaviors consistent with Edelman’s values and Code of Ethics and Business Conduct.
- Ability to establish yourself as a key strategic point of contact for your clients and ensure your accounts deliver for your clients and the business as a whole.
- Build and demonstrate a deep understanding of your client’s business, their objectives, and their environment. This should include your client’s business strategy, competitor strategies, industry issues, and business and cultural trends; and ensure alignment across client stakeholders.
- Demonstrate understanding of Edelman’s integrated offer and capabilities and begin to introduce to clients – demonstrate ability to coach clients on best practice working with an integrated agency, and ensure specific integration.
- Upskill and familiarize yourself on client processes, completing all necessary trainings.
- Demonstrate leadership in the areas of account management, strategic counsel and financial management
- Motivate your teams to produce quality work that delivers against client expectations and ensure flawless execution of key milestones, specifically ensure each mid-junior level colleague is clear on and accountable for the projects they are leading/ supporting to ensure their empowerment and contribution.
- Lead your account teams in managing their workloads and leverage/develop their skills to achieve the best output for your clients.
- Be proactive in supporting the team, offering solutions and be willing to raise your hand to support.
- Ensure flawless team execution of key milestones and clear communication with on timelines, taking full responsibility for output quality.
- Facilitate positive team environment and culture among Edelman teams across global network
Client service
Team management
Basic Qualifications
- At least six years of relevant experience in public relations and/or related fields including research, advertising, management consulting, media and publishing.
- Bachelor’s degree in a related field
Preferred Qualifications
- Experience effectively managing multiple sizable account (including financials) and serving as the daily client contact simultaneously.
- Superior written and verbal communications skills along with the proven ability to consistently make sounds judgments and effectively motivate and manage teams.
$79,000 - $115,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
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