Operations Specialist - Execution & Enablement
Costa Rica (Remote)
Operations – Operations LATAM /
Full Time /
Hybrid
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our Operations Specialist - Execution & Enablement, you will contribute to our operational excellence across dLocal's Payins network. You'll manage relationships with financial partners to boost approval rates, reduce costs, and lower latency. This cross-functional role involves collaborating with internal teams to accelerate merchant go-lives and ensure continuous operational improvements.
What will I be doing?
- Execute day-to-day partner and processor operations: onboarding checklists, credential updates, configuration changes, sandbox and production readiness checks, migration coordination, and go-live playbooks.
- Triage and track incidents and tickets; run standard root-cause workflows with partners and internal teams; document findings and ensure timely follow-ups per SLAs.
- Coordinate with Business Assurance to relay partner feedback, apply market-specific practices, and maintain continuity for live merchants.
- Support enablement by preparing pricing or SLA inputs, requesting feature toggles, validating new payment flows in UAT, and completing evidence collection for change approvals.
- Assist with the fines and mandates process: collect evidence, track submissions, and ensure operational steps for scheme mandates are reflected in configs and playbooks.
- Provide merchant-facing operational support during integrations and go-lives: perform configuration validation, test flows, run hypercare checklists, and act as the first escalation point for CS and AM teams.
- Monitor performance and routing dashboards; compile weekly insights on rejection reasons, performance variances, and optimization opportunities for partner managers and Product.
- Maintain and update the Partner Health Matrix and run scheduled health check updates; log risks, follow action items, and report status to stakeholders.
- Own execution-quality tasks: ensure data accuracy in systems, documentation currency in runbooks, and adherence to change-management protocols.
What skills do I need?
- 3–5 years in payments/fintech operations, partner/processor operations, acquiring, or technical support roles; experience with card schemes and APMs is a plus.
- Familiarity with payment flows and operational concepts (APIs, webhooks, credentials, routing, settlement, reconciliation); ability to follow technical runbooks alongside Product and Engineering.
- Data-driven mindset with strong attention to detail; proficient with Excel/Google Sheets; familiarity with SQL or BI tools is a plus.
- Clear written and verbal communication, with the ability to collaborate across internal teams and with external partners.
- Experience working with ticketing and documentation tools (e.g., Jira, Confluence, alerting/monitoring dashboards) is a plus.
- High ownership, strong organization, and ability to operate across time zones while managing multiple priorities.
- Bachelor’s degree in Business, Engineering, Economics, or related field, or equivalent practical experience; English fluency required (additional languages a plus).
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay), 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
