Strategic Account Manager Lead
San Francisco (Remote)
Commercial – Commercial Americas /
Full Time /
Remote
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
As a Strategic Accounts Lead at d’Local (DLO), you will manage a portfolio of our most prominent global enterprise merchants, identify new business opportunities, and build lasting partnerships. You will understand the unique needs of a merchant and provide them with expert payments guidance to help them grow. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients, while also leading and developing a high-performing team to support business objectives.
What will you be doing?
- Build deep, trusting, long-term relationships with decision makers and executives on our most strategic accounts by understanding their needs and delivering tailored solutions.
- Design and implement bespoke commercial portfolio strategies that align with dLocal's (DLO) vision and merchants’ needs.
- Be proactive and prioritize across multiple projects and teams to ensure the successful delivery of our solutions.
- Serve as a regional expert, providing insights to support the broader sales and account management strategy.
- Represent the company at industry events, conferences, and through professional networking.
- Lead and mentor a team, setting clear goals and supporting their professional growth.
Who You Are
- You are curious, agile, autonomous, and enjoy navigating through ambiguous scenarios.Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of the organization.
- Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them.
- Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results
- Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high-level technical discussions
Additional Requirements
- You have a minimum of 8 years of experience in a client-facing, commercial role, such as account management, consulting, or working in the payments industry, with a strong background in complex enterprise sales cycles.
- You have full professional written and verbal proficiency in English.
- You must be comfortable travelling at least 25% of the time.
- Spanish and Portuguese as a second language is a plus.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
