Operations Manager APAC - Remote

Kuala Lumpur (Remote) /
Operations – Payins /
Full Time
/ Hybrid
Why you should join dLocal?

dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team who makes it all happen, in a flexible, dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 600+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We are looking for an Operations Manager based in Asia to join our Operations Payins team, who will ensure our operations run smoothly and all processes are efficient and effective to have the best local integrations possible. Plus, the capacity for business analysis and finding new business opportunities.

What will I be doing?

    • Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
    • Implement efficient processes and look for new opportunities
    • Oversee the implementation of technology solutions throughout the organization
    • Manage relations and negotiations with partners and local acquirers
    • Evaluate risk and lead quality assurance efforts
    • Analyzing performance results and optimize accordingly
    • Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
    • Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)

What skills do I need?

    • Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
    • Solid experience bank, financial services, payment industry, fintech, acquirers or similar.
    • Knowledge of data analytics and reporting
    • Knowledge of SQL required
    • Familiarity with all business functions including legal, finance, product and IT
    • Outstanding presentation, reporting and communication skills
    • Attention to detail
    • Curious profile and positive attitude
    • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
    • Ability to work with tight deadlines
    • Fluent written and verbal English
    • Ability to travel
    • Team spirit

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpageLinkedinInstagram, and Youtube for more about dLocal!