Operations Support Associate - Refunds (Remote)
Montevideo (Hybrid) / Colombia (Remote)
Operations – Operations Support /
Full Time /
Remote
Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for a Operations Support Associate to join the Refunds team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.
What will I be doing?
- Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence.
- Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contacting banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems.
- Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies.
- Managing tight SLAs and prioritizing workload according to urgency.
- Working closely with other departments of the company.
What skills do I need?
- Bachelor’s degree in administration or any other related field (in process or completed).
- 1+ years of administrative or back office experience, preferably in a multicultural environment.
- Fluent in English and Spanish
- Strong Excel skills, ability to handle large amounts of data and to create reports.
- High attention to detail, excellent analytical skills, Systematic and well-organized.
- Ability to adapt to change quickly and multi-task.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
