Operations Support Associate - End User Support (Remote)
Brazil (Remote)
Operations – Operations Support /
Full Time /
Hybrid
Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
We are looking for an End User Support Associate to join our Operations Support team. The ideal candidate will join a team that takes responsibility for contacting end users.
What will you be doing?
- Customer service via phone and e-mail.
- Payment verification and release.
- Identify problems.
- Respond to incoming calls from customers to take their orders, answer questions and inquiries, and troubleshoot problems.
- Develop a positive customer experience.
What skills do you need?
- Bachelor’s degree in administration or any other related field (in process or completed).
- Fluent in English and Portuguese.
- 1+ years of customer service, administrative or back office experience, preferably in a multicultural environment.
- High attention to detail and excellent analytical skills.
- Ability to adapt to change quickly and multi-task.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
