Commercial Account Manager
Remote, Canada
DNA Genotek – Product Office - Sales, Molecular /
Full-Time /
Remote
DNA Genotek, a part of the OraSure family of companies, develops products that optimize ease of collection and provide superior samples. DNA provides proven performance for those requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools, services and diagnostics we deliver to the market.
Together with its wholly owned subsidiaries, DNA Genotek, Diversigen, and Novosanis, the OraSure family of companies provides its customers with end-to-end solutions that encompass tools, services and diagnostics. Our teams play a role in empowering people to discover healthier lives by creating effortless tests, collection kits, and services.
It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.
Overview
DNA Genotek products are marketed worldwide and support thousands of customers as they achieve breakthroughs in genomic and microbiome research, in diagnostics laboratories, in the pharmaceutical industry, in companion animal genomics and in personalized medicine.
Commercial Account Managers are experienced sales representatives at DNA Genotek who develop and manage a territory with the goal of maximizing sales. They comprehend and utilize product features and benefits accompanied with selling skills to identify and qualify leads, initiate the sales process and successfully promote and close sales of Company products to achieve or exceed the assigned territory sales plan.
We invite you to read through the below and submit your application to us. A member of our team will review it, and if you are selected you will be contacted for interview. Due to the volume of applications we receive, we are not always able to respond to those not selected for interview as quickly as we would like. If you do not hear from us regarding this role, but see other opportunities in the future you are interested in applying for, we will welcome your application then too.
Snapshot of Responsibilities:
- Coordinate the entire sales process for assigned accounts. Demonstrate excellent communication and selling skills using various platforms including but not limited to phone, email, conferencing applications, messaging applications, professional social networks, and in-person meetings. Demonstrate ability to connect with customers, build relationships, ask informative questions, provide solutions, set expectations, and close deals.
- Achieve or exceed the territory sales plan by maintaining existing businesses, developing incremental business in existing accounts, and conducting lead generation to create new customers.
- Be responsible for high revenue opportunities representing a large market share of overall sales.
- Use discretion and qualifying questions during lead verification to determine the validity of interested parties.
- Work closely with Regulatory Affairs to monitor user compliance for in vitro diagnostic testing purposes.
- Work closely with Finance when a customer’s credit history is required.
- Maintain strong communication with Sales Operations and Sales Development teammates. Demonstrate leadership in decision making for inbound activities and order execution.
- Maintain comprehensive documentation of account engagements using the Company’s customer relationship management software.
- Utilize multiple data sources to analyze and develop sales opportunities. Communicate key competitive activities, market trends, and changing customer development plans and priorities.
- Develop product knowledge sufficient to successfully conduct an effective sales presentation and ongoing sales engagement.
- Have thorough knowledge of DNA Genotek’s customization workflow and be the single point of contact for customization and services discussions.
- Be involved with corporate Communications opportunities including but not limited to, joint press releases and marketing blogs.
- Have experience working with sales supply agreements.
- Possible travel, approximately 20% of working calendar.
- Other duties deemed appropriate for a Commercial Account Manager.
What You Bring:
- Bachelor degree or college degree in the sciences or related field.
- 2+ years previous direct sales experience, with phone or in-person sales in the life sciences, diagnostics, medical device or related industries required.
- Experience with lead generation an asset.
- Excellent verbal communication skills with the ability to convey complex concepts and influence potential buyers, both in person and over the phone.
- Demonstrated tenacity, drive, and eagerness to succeed in sales as part of a dynamic team in a high growth environment.
- Demonstrated ability to handle stressful situations and re-organize priorities.
- Excellent organizational skills to manage the sales process across multiple account engagements.
- Ability to travel up to 20% of time.
The base salary range for this full-time position is $63,000 to $108,000 CAD. In addition to base salary, this position is eligible for our Sales Compensation Plan. The range displayed on each job posting reflects the minimum and maximum base salary for the position, based on our defined salary pay ranges. Our ranges are broad to account for differences in roles, performance, experience, skillsets, education and business needs and individual pay is determined by a variety of factors. We offer a comprehensive Total Rewards package, as noted below.
The OraSure family of companies encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and equitable standard to the assessment of all candidates, regardless of race, color, national origin, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where all employees are welcomed and belong.
What we have to offer:
- Highly competitive Health, Dental and Vision Coverage for you, your spouse and your dependents
- Disability and Life Insurance Benefits
- RRSP plan with company-matching contributions
- Generous paid time-off, including vacation days, sick days, additional company wide paid days offand personal days
- Maternity Leave and Parental Leave Coverage
- Adoption benefit for parents adopting a child
- Employee Referral Program– you may be eligible for a cash bonus if your referrals are hired
- Employee Assistance Program
- Employee Service Recognition
- Annual Fitness Reimbursement
- Job-related Training Programs
- Ability to participate in Teams, Committees, Events and Clubs
- Depending on the role you may be eligible to work in a hybrid environment or fully remotely
- Free Onsite Parking
Please note, if the position you are applying for is a Contract position, some of the above listed components of the Total Rewards package may not apply.
Culture, People & Community
The OraSure family of companies recognizes that the long-term health of our business is directly connected to the health of the planet, local communities and OraSure employees. As such, we have committees designed to address this, including:
- LIVE IT Committee – committed to creating an environment that embodies our values
- All Means U: Employee Committee on Belonging hosts various events across all company locations such as monthly book club and a mentorship program
- Wellness Committee empowers colleagues to make critical decisions to improve and protect health
- Sustainability Committee aims to minimize impact on the environment
- Social Committee who organize and run events for both remote and onsite employees, to create connection and community
At DNA Genotek, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences (in employment), or any other characteristic protected by law with regard to any employment practices.
The OraSure family of companies aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, OraSure and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-related accommodation during the recruitment process, please contact Rebecca Zeleney at rebecca.zeleney@dnagenotek.com. The OraSure family of companies will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
