Account Manager - m/w/d (R-15578)
Frankfurt - Germany
Sales /
Employee: Full Time /
Hybrid
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
About the role:
As an Account Manager (m/f/d) you are part of the German sales team based in Darmstadt and from 2024 at our new location in Frankfurt am Main (www.one-frankfurt.de)! We are looking for a new team member (m/f/d) who has high service standards, enjoys being in contact with customers and works closely with other areas of the company.
Do you enjoy customer contact, have a good understanding of customer needs, quality and business opportunities and are you able to understand the big picture, develop yourself further and learn new things? Then apply now!
This position offers a hybrid work model, allowing for both remote and in-office work in a state-of-the-art office in the metropolis of Frankfurt.
Your Key Responsibilities:
- Sales and direct customer responsibility for an individual portfolio
- Responsibility for contract renewal, expansion of the business relationship (upsell), active customer loyalty as well as the support of new customers
- Creation of account plans for top customers in the personal portfolio
- Coordination of deal teams for target customers with the various specialist departments
- High focus on qualified customer loyalty activities (including “winback”) and sales of products such as D&B Hoovers, D&B Finance Analytics, D&B Risk Analytics and D&B Data Blocks
- Identification of new customer contacts within our existing customer base (finance, purchasing, compliance, sales and marketing)
- Identify up- and cross-sell opportunities and increase of core sales
- Responsibility for contract management
- Drive sales-related activities (e.g., service-oriented calls, conversations to stimulate product usage and new business acquisition,) to improve customer loyalty and prevent customer turnover
- Manage and communicate progress against goals through accurate and timely pipeline management, reporting and forecasting via our CRM system
- Migration of old products into the new D&B portfolio
Your Experience
- Position-relevant sales experience in managing customer portfolios with medium-sized companies
- Ideally B2B experience in the data, technology or financial services industry as well as experience with modern sales methodologies
- Proven competence in sales negotiations, high motivation and a confidence with strong contact and communication skills
- Working in a team-oriented environment and supporting the internal collaboration culture
- In-depth understanding of client processes (Sales & Marketing / Finance & Risk Solutions / Compliance) and the relevant client offering within the respective area of expertise
- Ideally experience in the creation of account plans
- Ideally experience in coordinating deal teams for target clients
- Experience and know-how in win-back activities
- Ability to effectively manage multiple priorities and projects in a results-oriented culture
- Experience in presenting live demos and product trainings (web-based)
- Sound user-related IT knowledge (MS Office, e.g. Salesforce, etc.)
- Business fluent in written and spoken English
Your Team and Workplace
- A team at eye level that is success-oriented, helpful and eager to learn
- Professional and interdisciplinary development opportunities: Access to (international) training and further education programs
- Internal promotion opportunities and the chance to move to other areas of the company and learn new skills
- A structured, practiced and appreciative feedback culture
- Flexible working hours and the option of mobile working
- An innovative office space in the One-Tower Frankfurt from 2024 for progressive collaboration (www.one-frankfurt.de)
- 30 days' vacation plus various special leave options and anniversary bonuses
- "Do Good" donation program to make donations to specific institutions with the support of D&B
- Refer a friend program
- Company pension scheme with our partner "Gothaer"
- Gympass membership for a flexible & discounted selection of gyms
- Subsidized job ticket
- Subsidized workplace safety glasses
- And, of course, an individual onboarding
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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