Customer Success Manager - Global Accounts

Mumbai - India
Operations /
Employee: Full Time /
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!

Location: Mumbai
The role is responsible for gaining a deep understanding of customers’ business challenges, understand the products and solutions being used by them and determine Dun & Bradstreet’s data capabilities that can provide value, proposing the best solution(s) to meet customer needs and designing a commercially viable solution in the B2B environment. 

Drive customer value and sustained YOY growth in usage of India data through D&B’s suite of products under global contracts
Collaborate / Participate with Global, Product and Delivery teams to create compelling offerings for customers
Actively identify and develop existing business opportunities within various global existing accounts
Establish strong relationships with senior executives of clients and prospects within all functional areas of the business with the objective of driving greater value and business impact
Create local opportunities from global accounts
Achieve aggressive growth objectives within the fast-growing data requirements
Evangelize Dun & Bradstreet’s solutions to customers, internal partners, and the marketplace
Bring out insights from D&B database that uncovers patterns which could amplify D&B’s position as thought leader
Drive opportunities within the Global Capability Centres in India
Interaction with embassies, global trade associations / bodies
Understand competitive landscape and recommend ways to drive innovation and transformation
Proven track-record of success in consultative pre-sales of solutions across various disciplines (risk, marketing, supply, etc.)
Deep understanding of data assets and application of various use case
Results oriented, self-starter who can effectively influence across multiple role levels, drive priorities and own outcomes in a matrixed environment
Ability to problem solve and clearly communicate alternative solutions that map to our core data assets and solve the customers’ business needs
Post-Graduate with a Data Science Degree would be added advantage
Ability to identify new opportunities with existing customers (many of whom already buy multiple D&B solutions)
Strong communication, interpersonal, planning and problem-solving skills
Flexible with timings to address global calls and travel within India
Interaction with global teams will be added advantage
ü  Analytical & Presentation Skills
ü  Proactive and inquisitive
ü  Strategic thinking
ü  Detailed oriented
ü  Commercial & Business Acumen
ü  Computing Skills – Proficiency in M.S Office and Power BI dashboard
ü  People Management & Interpersonal Skills
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