Director, ServiceNow CMDB Operations (R-15794)
Jacksonville - Florida - United States
Technology /
Employee: Full Time /
On-site
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Team Overview:
This role will lead ITOM (IT Operations Management) and the CMDB team. The leader will work in a highly collaborative manner with the ServiceNow development staff, ServiceNow system administrator, and other members of the ServiceNow platform team.
“Success” is viewed as a team accomplishment and not just as individuals. There is strong emphasis on collaboration, common vision, and ownership. All team members are expected to be active participants in the envisioning, design, and development process – this includes proactively suggesting improvements and alternatives along with keeping an open mind to the suggestions offered by other team members.
Key Responsibilities
- This position will lead the CMDB team, including CMDB Discovery, CMDB Data Architect, and CMDB admin.
- ITSM and ITOM are foundational for IT. Cross Dependencies exist within Incident, Change and CMDB.
- Discovery, Event Management, Service Mapping, Orchestration and Cloud Management are key roles that makeup the ITOM support. model. The CMDB Director will have overall leadership and governance for ITOM roles.
- Oversight of Event Management integrations with CMDB.
- Maintains a tight integration with monitoring teams.
- Determine and leads adds of new services to ServiceNow.
- Works closely with business and application leads.
- Ensures automated workflows are maintained and healthy.
- Works with business owners and IT to automate new processes.
- Maintains and leads governance, policies, and direction of CMDB.
- Works closely with SAMPro and ITSM.
- Maintains cloud management discovery.
- Involved in request and provisioning of Mid Servers required to support the ServiceNow CMDB and platform.
- Manage communication during major incidents to both business and IT stakeholders.
- Verify service is restored and conduct a review of major incidents once resolved.
- Create procedures to deal with problems and prevent recurrence .
Key Requirements
- Bachelor’s degree in computer science or related field or equivalent professional experience.
- 10+ years leadership experience. Preferable 7+ years in production support of CMDB Data Governance on the ServiceNow Platform.
- ServiceNow Foundational and Advanced system administration experience.
- Understanding of Business Applications and their functionality in the ITIL model.
- A Comprehension of, and the ability to communicate and implement the ITIL CMDB Model.
- Strong organizational skills with high attention to detail and the able to work independently with minimal supervision.
- Highly-collaborate team player who can build strong relationships at all levels of the technology and business organizations.
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k & Employee Stock Purchase Plan with company matching.
· Health & wellness benefits, including discounted Gympass membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
· Learn more about our benefits: http://bit.ly/41Yyc3d.
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Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here. View the pay transparency policy here.
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