Sales Administrator - Bilingual French (R-14942)
Remote - Canada
Sales Support /
Employee: Full Time /
Remote
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Responsibilities
- Work with back office/finance teams to resolve any billing/tax/invoice issues. Process usage adjustments/invoice cancellations and pull customer invoices per requested, etc. Ensure PO is secured and provided to a/r in time to submit the invoice per the payment terms on the contract
- Create other various reports by request from Engagement Managers and Client Directors, i.e., multi-year, customer usage reports on products for customers, etc. Ensure contracts/usage trackers are uploaded and up to date in Teams & SFDC. Ensure any necessary fields in salesforce are properly populated i.e. use case/risk level/etc.
- Process all new business orders through the back office system. Responsible for generating and quoting renewal business.
- Set up new and delete existing users for D&B products, enter and track cases for customers with technical issues, and reset customer usernames and passwords. Client investigations or updates to own report or report they have pulled; Entering and tracking Cases to make sure they are getting done in a timely matter (technical issues, users, data investigations (add or deletes) .
- In partnership with the Deal Desk, coordinate multi-year process-initiate subsequent year’s billing (delivery logs) against existing orders. Resolve any RFI’s or questions related to such orders. Also review autorenewals to ensure completion.
- Ensure accuracy of custom order forms to ensure accuracy of all products/services.
Experience
- Minimum of 3-4 years of sales experience; or supporting a sales team.
- Ability to read and comprehend documents written in French.
- Excellent written and oral communication skills.
- Handle multiple tasks well, in a fast paced, professional environment.
- Demonstrated organizational and planning skills.
- College degree preferred and/or equal business experience
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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