Customer Success Specialist (R-17949)
Taipei - Taiwan
Customer Success /
Employee: Full Time /
On-site
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
主要職責
- 客戶溝通與問題處理透過電話、Email、Teams 等方式與客戶進行互動，協助解決產品操作與應用問題，確保問題能有效解決。
- 客戶反饋蒐集與使用追蹤主動收集並整理客戶意見與建議，協助內部團隊優化產品與服務；同時追蹤客戶使用情況（Usage Tracking），並提出改善建議。
- 客戶關係經營與滿意度提升定期檢視客戶滿意度與服務品質，與內部團隊合作優化客戶體驗，提升品牌忠誠度與續約率。
- 產品與服務傳遞熟悉 D&B 產品功能與應用情境，協助客戶順利導入與操作，提升使用成效。
- 跨部門協作協調內部資源，處理客戶重大需求或投訴，確保在第一時間提供解方與後續跟進，建立良好的合作機制。
- 專案與主管指派任務支援支援主管交辦之專案、內部流程優化、或客戶專案推動。
任職條件
- 具 2 年以上 B2B 客戶服務或業務支援相關經驗
- 擁有良好溝通能力與客戶關係管理技巧，能獨立規劃與執行專案任務
- 熟悉售後服務流程、具備快速吸收產品知識與應用邏輯的能力
- 中英文聽說讀寫能力良好，能進行專業溝通與E-mail書信往來
- 具備文書應用及電腦操作技能（Excel/Word/ PowerPoint/ Outlook）
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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