Customer Success Associate - Large corporates (Partner's Payroll)
Mumbai - India
Sales Support /
Employee: Full Time /
On-site
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Designation: Customer Success Associate - Large corporates
Location: BKC, Mumbai
Payroll: Partner's Payroll
Key Responsibiities
- Act as the primary point of contact for assigned customers and drive utilization rate for each contract by working closely with respective sales team member
- Identification of cross selling and upselling opportunities in each account
- Monthly sharing of mis/utilization statement with the clients
- Respond to client queries and issues efficiently within defined TAT via email or calls and troubleshoot problems effectively
- Guide new clients through the onboarding process, ensuring smooth setup and a positive experience
- Build and maintain strong, long-term relationship to drive customer satisfaction and retention
- Understand D&B product suites in order to pitch relevant reports as per customer requirement
- Creating complete structure of hierarchy for all existing accounts pertinent to D&B business
- To oversee the accounts receivable process, including invoice generation, tracking payments, and rigorously following up with customers on outstanding balances.
- Review and process invoices in alignment with internal policies and maintain accurate records of billing information and payments received.
- Maintain up to date records of client interactions, account statuses and transaction histories.
- Collaborate with internal teams such as finance and product to ensure customer success
Key Requirements
- Graduate with a minimum experience of 4+ years
- Proficiency in Excel
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