Senior Coordinator, Billing (R-13883)
Hyderabad - India /
Employee: Full Time
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
Essential Key Responsibilities/Job Summary
1. Billing Data Support
Ensure all incoming data change requests are fulfilled such as updating customer address, contact, PPO, Point
Locations, and contract related changes.
2. BOLT Billing Related Tasks
High level of efficiency in BOLT, SFDC to process orders and update status of orders in process.
Review and assess other team members work as part of SOX control to maintain quality of billing and ensure Customers are receiving proper invoices.
Process billings in BOLT
Maintain SOX controls and work with external audit on annual audits as called for.
3. Sales Coordination Tasks
Handle billing escalations from sales related to pending and completed billings.
Coordinate month end processing with the Billing team to ensure close timeframes are met each month.
Support Collections team in questions and issues brought by external customers for resolution
4. Technology Related Task/BOLT/OA
Report and communicate system issues with the proper Technology support teams to improve overall system Performance and ensure completion of billing by end of month.
Launch process improvements to the billing process using robotics or other tools as needed.
Work in coordination with the sales and finance teams on closing schedule and process billings as needed at closing.
Education/Experience and Competencies
3+ years billing or collection experience, D&B Experience a plus.
College degree preferred
Strong problem-solving skills in a financially oriented environment
Proven oral and written communication skills, ability to use tact and diplomacy in dealing with internal and external customers. English language is a must. French is a plus for Canadian customers.
Organizational and time management skills required, must be flexible at month end to work overtime until all billings are completed by stated deadline.