Strategic Account Planner - Renewals

Mumbai - India
Sales /
Employee: Full Time /
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Dun & Bradstreet Position Summary
Designation: Strategic Account Manager – Renewal Team
SBU: Credibility & Business Insights Group (C&BIG)
        Complete Ownership of existing accounts
        Periodic Meetings with all customers in the portfolio
        Ensuring touch points in different business segment of customers in the portfolio.
        Ensure Retention rate of 85% and upwards on the existing account base
        Explore opportunities of upselling accounts through Cross- Sell / Upsell via other D&B product & offerings
        Ensuring Upsell of ESG Reports to all customers in the portfolio
        Identifying Market Research opportunities in the existing accounts and build pipeline of the same
        Identification and planning through risk profiling – High / Low and accordingly plan sales and revenue fulfillment
        Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
        Responsible for the overall Accounts Receivables, Document collection for the allotted accounts
        Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
        Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts, comprising at least 35% of volumes allocated
        Would be responsible for the business targets of self
        Always ensure process adherence and error free timely delivery of projects
        Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
        Maintaining the data / client contact details in appropriate data warehouses hygienically
        Progress Reviews and Forecasting Reports are filed periodically as required by the Management
        Regular update of all the activities in the tools provided and track the movement of all such activities
         MBA or any post-graduation with relevant experience of 1-3 years in business development.
         Should have good knowledge of the local commercial and Industrial Belts.
         Ability to comprehend and analyze financial statements.
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