Upgrade Project Manager - Commercial Support and Transformation
Solna - Sweden /
Operations /
Employee: Full Time
/ Hybrid
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
As a Commercial Support associate, you will be given the opportunity to shape the Commercial Support and Transformation function together with the Leadership team and a set of skilled and committed colleagues.
The main objective is to;
Ensure teams follow process and protocols
Be the oversight on complex managed migration projects, and migration related opportunities
Analyze data sourced from different systems, distill these to present a single, unified view of opportunities and risks in committing migration candidates to the program.
Act as a point person for projects relating to the work withing GTM, working with Business Unit representatives and other stakeholders to ensure that initiatives are supported from a process, systems and people standpoint – including customer upgrades and migrations
Improve operational efficiencies together with the product and go-to-market organization through a combination of process and technology to drive productivity and insight
Essential Key Responsibilities
- Project Management, presentations, coordination, single-point of contact representing commercial support and transformation in project meetings
- Team Meetings, self-development, documentation
Education/Experience and Competencies
- Demonstration of a detailed understanding of technology impact on process
- Commercial awareness; has breadth of vision, understands business objectives and able to encourage cooperation cross-functionally
- Ability to execute against a detailed plan delivering efficient service and be familiar to working within measurable framework – ie, performance vs target, KPIs
- Ability to work effectively across and with different departments and organisations, influencing and working collaboratively
- Strong problem-solving abilities; ability to question complex issues
- Excellent communication skills. Must be able to explain concepts clearly, concisely and engagingly.
- Good questioner and listener – intellectually curious
Education/Experience and Competencies
- Demonstration of a detailed understanding of technology impact on process
- Commercial awareness; has breadth of vision, understands business objectives and able to encourage cooperation cross-functionally
- Ability to execute against a detailed plan delivering efficient service and be familiar to working within measurable framework – ie, performance vs target, KPIs
- Ability to work effectively across and with different departments and organisations, influencing and working collaboratively
- Strong problem-solving abilities; ability to question complex issues
- Excellent communication skills. Must be able to explain concepts clearly, concisely and engagingly.
- Good questioner and listener – intellectually curious
Hard Skills
- Project Management background. Certificates a plus.
- Advanced system skills with demonstrable “super user” experience in Salesforce, Office365 (Inc. Sharepoint List, Powerpoint, Excel and Word)
- Ability to communicate at all levels – with external and internal customers
- Accurate with high attention to detail
Soft Skills
- Strong customer service orientation with good understanding of the importance of service delivery to both internal and external customers
- Interpersonal skills – ability to influence decision/non-decision makers
- Strong negotiation and influencing skills; able to influence outcomes and gain the active co-operation of others
Education
- University degree
Prior Experience
- 1-3 years project management
- Work in corporate transformation journeys
- Technical/Customer support or worked in a capacity within a support organization
