Customer Success Manager (R-17223)
Helsinki - Finland
Sales Support /
Employee: Full Time /
Hybrid
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We are building our Northern European Customer Success team and now recruiting more talented team members! We are looking for a Customer Success Manager in Sweden, Norway, Denmark, and Finland. This role is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B’s largest Clients.
The location for this role is located in Helsinki, Finland.
Key Responsibilities
- Accountable for assigned Client’s overall success with D&B: Driving Adoption & Value Realisation activities, Growth of D&B footprint, Client Satisfaction and Supporting renewals.
- Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
- Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
- Independently network and own service relationship with your Customer community via Face to Face meetings to build intelligence on Technology Infrastructure, Strategic Objectives and further D&B partnership.
- Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
- Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
- Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers.
- Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
- Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/ trends, peer best practices and how best to utilize D&B Solutions.
- Work within an account team matric and lead Senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
- Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.
To be successful in this role we believe you are/have;
- Minimum of five years of experience working in a client facing role
- At least 3 years experience working with large clients dealing with data and analytics delivered via highly technical solutions
- Proven track record in delivering retention results through successful Client success engagements
- Strong collaboration and influencing skills are critical to the success of this role
- Client-centric approach, with good commercial instincts
- The ability to build and maintain relationships with Clients and internal stakeholders
- Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
- Innovative thinker who is willing to look at new ways to achieve stated objectives
- Self-starter who can work independently, enjoys solving problems and executing against plans
- Strong service management and project management skills
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.
- Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs.
- Fluency in English and languages relevant to the working market, Swedish, Norwegian, Danish, or Finnish.
During the Christmas and New Years holidays we will not work actively on this recruitment process. We look forward to connect with you from January 7th.
We wish you a nice holiday!
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Finland include:
· Two paid volunteer days to contribute to causes in your community
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangements for most role
· Beautiful modern office at Alvar Aallon katu 5C
· Gym on site which can be used by employees 24/7
· Lunch and sport/culture benefit
· Weekly fruit delivery and company breakfast
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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