Operations Associate
Washington, DC (DNC HQ)
Operations /
Full-time /
Hybrid
The Operations Associate is an administrative and programmatic position that reports to the Director of Operations and works the Operations team to help execute the organization’s goals. The Operations Associate assists with building administration tasks, assists with operational projects, oversees processes and systems like the legal, contract, and travel management systems, serves as a liaison with other departments, and otherwise supports the work of the Operations Department. Critical for success is an interest in the mission of the DNC, strong sense of personal initiative, respect for the sensitivity and confidentiality of information, and the ability to balance multiple tasks with enthusiasm and positivity. Additionally, the Operations Associate works closely with the entire Operations Department, Building Facilities group, Accounting and IT Teams.
Responsibilities:
- Serves as a liaison between the Operations Department, staff, and external visitors;
- Troubleshoots issues that traveling staff encounter and provide last minute assistance as issues arise;
- Manages COVID protocols for building and events;
- Coordinate with Accounting on expense reporting and direct billing for vendors;
- Develops and maintains department file management system and building organization;
- Coordinates across the Operations department to ensure that all team projects have support;
- Assists in vendor management, research, and bill reconciliation;
- Oversees special projects at the discretion of the COO, Deputy COO, and Director of Operations; and,
- Leads Front Desk Operations for the DNC including managing the organization-wide phone system, facilitate meetings with internal and external stakeholders, and coordinating usage of conference rooms throughout the building.
Skills:
- Enjoys a fast paced working environment, adapts quickly to shifting goals, and understands the sense of urgency;
- Self-motivator with a proactive approach to traditional and unexpected assignments;
- Works well independently and has a collaborative approach to projects;
- Excellent written and verbal communication skills; thoroughness, timeliness, and attention to detail;
- Proven ability to organize and manage multiple priorities and deadlines;
- Excellent analytical aptitude and a passion for improving organizational processes;
- Demonstrated ability to handle confidential information appropriately;
- Strong interpersonal skills with the ability to work effectively with employees at all levels;
- Operates as a team player with the mindset that it is important to offer help to team members on pressing priority projects;
- Flexibility and recognition that winning campaigns often means working outside of traditional office hours; and,
- Works well under pressure and handles stress with a sense of humor and grace.
Requirements:
- A Bachelor’s degree or equivalent experience;
- Comfortable working across multiple software platforms;
- Dedication to customer service; and,
- Experience with a file management system (preferred).
The salary for the Operations Associate position is $48,000, on an annualized basis, commensurate with experience and qualifications. This position is eligible for overtime wages and is in the bargaining unit represented by SEIU Local-500.
This position requires up to 15% travel both in the Washington, D.C. area and across the country to attend and support meetings and events.
Benefits:
The DNC offers a generous benefit package, including:
- More than 30 days of paid time off, including Federal holidays, open leave, and personal days;
- Health and dental insurance for employee and dependents;
- 90% paid by the DNC, 10% paid by employee;
- Supplementary vision plans available to employees for purchase;
- Up to a 5% employer match DNC 401(k) plan;
- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;
- Pre-tax Flexible spending account benefits available to employees and dependents.
