Referral Response Coordinator

San Ramon, CA
Organ Referral /
Full Time Non-Exempt /
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.


The Referral Response Coordinator is responsible for response to donor referrals, donor evaluation, referral management, and collaborates with hospital staff and MDs in referral management.  Additionally, the Referral Response Coordinator supports donor families, provides family care and may provide families with the option of organ and/or tissue donation. These entire job functions collaborate with other staff in varies departments at Donor Network West, and within the community of hospitals and coroner/medical examiner offices.


    • Respond promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
    • Conducts chart reviews and determines medical suitability in conjunction with other clinical personnel.  Understands and accurately maintains donor information and charting.
    • Assess hemodynamic stability and develops strategies in conjunction with DNW clinical staff to maintain organ function.
    • Collaborates with Physician and hospital staff to develop plan for referral management from initial referral through declaration of death/DCD evaluation.
    • Provides education to hospital staff about the donation process.
    • Performs donor physical assessments.  Obtains, labels, and packages blood for tissue typing and infectious disease testing.  Informs hospital staff on progression of referral process.
    • Review medical-legal documentation pertaining to brain death declaration is completed according to hospital policy and in accordance with American Association of Neurology Guidelines.
    • Provides emotional support and expertise in donation process for donor families and utilizes DNW staff or hospital resources, as needed.
    • Performs administrative functions in a timely manner. 


    • Strong organizational skills.
    • Works well under pressure.
    • Ability to communicate and present information effectively and concisely within a team environment.
    • Strong interpersonal skills.
    • Proactive team player who can multitask with ease, and uphold organizational core values.
    • Strong attention to detail, excellent written and verbal communication skills.  Thrives in a fast-paced dynamic environment 


    • Bachelor’s degree in allied or health science or equivalent experience.
    • Licensed LVN, EMT, Paramedic or RRT preferred.
    • Previous OPO experience preferred.
    • Experience in medical / critical care field preferred.
$24.03 - $30.04 an hour
Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.