Senior Donation Coordinator (Night Shift: 5pm - 5am)
San Ramon, CA
Operations Center /
Full Time Non-Exempt /
Remote
POSITION SUMMARY
The Senior Donation Coordinator (SDC) serves as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life given through the donation of musculoskeletal, skin, cardiovascular, and ocular tissue. The primary responsibility of the Senior Donation Coordinator is speaking with potential donor families about the opportunity and benefits of donating tissue and performing a medical and behavioral screening questionnaire. Train and provide effective coaching/training to Donor Operations staff with the intention of having them meet all regulatory requirements to speak to families about tissue donation opportunities and benefits. If done well, this role has the potential to positively impact hundreds of thousands of lives.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
General:
- Accepts inbound referral calls and emails from hospitals, hospices, medical examiner/coroner’s offices, and families and assesses suitability for organ and tissue donation, as needed.
- Captures all information accurately and completely into donor management software.
- Discusses screening information with MOD (Manager on Duty) as appropriate.
Donation Conversations and Medical Screening:
- Exhibits a “rule in vs rule out” mindset while conducting all responsibilities.
- Accepts inbound referral calls and emails from hospitals, hospices, medical examiner/coroner’s offices, and families and assesses suitability for organ and tissue donation, as needed.
- Captures all information accurately and completely into donor management software.
- Discusses screening information with MOD (Manager on Duty) as appropriate.
Donation Conversations and Medical Screening:
- Provides in-depth medical screening of potential tissue donors by effectively communicating with referral source personnel to determine suitability for tissue recovery based on Food and Drugs Administration (FDA), American Association of Tissue Banks (AATB), DNWest, and tissue processor guidelines.
- Utilizes all resources to maximize the opportunity to provide families with information regarding donation with a goal of obtaining authorization.
- Conducts donation discussion with legally appropriate individual and documents authorization per DNWest policy.
- Conducts and documents appropriate medical/social history interview with appropriate person(s) to ensure a safe and reliable supply of tissue.
- Deals with death and grieving families in a caring and professional manner.
QUALIFICATIONS
- A minimum of 5 years of experience with approaching grieving families and ability to secure tissue authorizations at DNWest or at an AATB accredited OPO/Tissue Bank.
- Total number of authorized cases year over year averaging a minimum of 375
- Ability to work a minimum of 8 shifts (12-hours per shift) per month. May be required to work for extended periods of time.
- Ability to work a minimum of 3 weekend (Friday, Saturday, or Sunday) shifts (12-hours per shift) per month.
- Ability to work 3 company defined holidays and 3 end of year holidays (Day before Thanksgiving, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day).
- Must have excellent oral and written communication and team-building skills, with the ability to collaborate and maintain a positive work environment with DNWest staff.
- This position requires the extensive use of computers, telephones, and other office equipment while sitting for long hours. Must be able to stay focused and attentive.
- Must be able to effectively maneuver through multiple computer programs operating at the same time. This includes, but is not limited to, telephonic management systems, electronic medical records, and Microsoft Office systems.
- Excellent organization and time management skills; ability to function independently and collaboratively; demonstrated problem-solving and creative thinking skills and well-developed personal stress management skills.
- Ability to speak and communicate clearly in order to accurately convey information to donor families, hospital staff, and transplant/procurement personnel in person or by phone.
- Successful Senior Donation Coordinators thrive in a fast-paced dynamic environment and adjusts to new priorities as required.
EDUCATION AND EXPERIENCE
- High School diploma or equivalent required.
- Bachelor’s degree preferred.
- Minimum of 5 years direct work experience required.
- Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) preferred.
$31.99 - $35.55 an hour
