In-House Coordinator - San Francisco General

San Francisco, CA
Hospital Development /
Full Time Non-Exempt /
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The In-House Coordinator manages elements of hospital development, clinical, and family care as the primary resource for their assigned donor hospital(s).  The In-House Coordinator is primarily responsible for developing and implementing hospital strategic plans, responding to donor referrals, authorizing donation and clinical management of donors to enhance eye, organ, and tissue donation within the assigned hospital(s). This includes being a consistent, trustful and collaborative representative of DNWest. This role will also collaborate, as necessary, with other departments within DNWest and with external tissue banks to perform these functions.

Hospital Services

Strategic Planning:

    • Takes primary responsibility for hospital donation strategy, development and organ and tissue donation performance.
    • Sets quarterly and yearly goals to continuously improve performance that is consistent with DNWest organizational goals and strategic plans.
    • Presents plans and strategy to hospital administration, physicians, and nursing staff.


    • Secures and maintains visibility by rounding in all relevant units and positive hospital leadership/physician relationships.
    • Provides concise written communications to external and internal partners.
    • Provides conflict resolution as needed.
    • Negotiates DNWest needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases.
    • Responsible for acquiring and providing hospital feedback after referrals and donors.
    • Conducts donor council meetings, participates in post donation After Action Review/Debrief meetings with physicians, nurses, and ancillary staff involved.
    • Continuously performs on-site meetings and trainings in assigned hospitals.
    • Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community based donation promotion activities as needed.


    • Analyzes trends in donation processes.
    • Maintains referral and donation process metrics.
    • Participates in the medical record review process to identify potential referrals.

Regulatory Requirements:

    • Ensures current hospital affiliation agreement is maintained at all assigned hospitals.
    • Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital strategic plans.

Referral Response

    • Responds and provides onsite consultation to hospitals that refer potential organ and tissue donors.
    • Conducts a thorough chart review and determines medical suitability in conjunction with other clinical personnel.
    • Documents information in DNWest’s electronic records.

Family Services

    • Works in the capacity of Family Resource Coordinator in assigned facility(s).
    • Assesses potential donor families, obtains appropriate authorization or notification for donation.
    • Completes the Uniform Donor Risk Assessment Interview with appropriate historian per DNWest’s policy and procedure and obtains follow-up information if required.
    • Collaborates with hospital staff to obtain administrative authorization when appropriate.

Clinical Services

    • Assesses hemodynamic stability, performs donor physical assessment, and develops strategies in conjunction with DNWest’s clinical staff to maintain organ function.
    • Consults with the health care team regarding the preservation of organs for donation, brain death declaration, and tests ordered for evaluation of potential organ donors. 
    • Obtains, labels, and packages specimens for testing.
    • Maintains critical care knowledge and critical thinking skills to effectively and independently manage brain dead and donation after cardiac death donors using approved donor protocols and develops action plan with clinical team as needed.
    • Facilitates transfer of donors to the DNWest recovery facility in San Ramon.
    • Communicates with the coroner/medical examiner and collaborates with plan for release for donation, and plan for remains post recovery.
    • Initiates communication and collaboration with appropriate support resources throughout the donation process.


    • Maintains complete and accurate business and expense reports.
    • Attends staff meetings and other training programs as needed.


    • Demonstrated ability to work autonomously in dynamic and demanding environments.
    • Ability to communicate and present information effectively and concisely within a team environment.
    • Compassionate, conscientious, and ethical, and must possess strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals.
    • Strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.
    • Possess strong strategic skills, understand the hospital and community education needs of the organization and effectively formulate a plan of response. Able to clearly communicate this plan to organizational staff, as well as internal/external stakeholders.
    • Extensive knowledge of public speaking, hospital/business development, family care, and clinical management.
    • Maintains strong organizational skills and can assess changing environments, establishes appropriate priorities, handles highly stressful situations in a calm, professional manner, using sufficient judgment and discretion at all times.
    • Provides accurate assessments of job performance and recommends changes in policies, procedures, strategies, and action plans.


    • Bachelor’s degree in nursing, biological sciences, business health administration, social sciences or an equivalent degree/diploma/certification as a counselor or allied health field or 2 years previous experience in the same role at an Organ Procurement Organization.
    • 2 - 3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel.
    • Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver’s license and current vehicle insurance based on applicable state minimum insurance coverage standards.
    • Experience in presenting information, data, trends, and strategies to executive leadership, health care leaders, public groups, and other professionals.
$41.63 - $52.02 an hour
Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.