Renewal Manager
Atlanta, Georgia / Toronto, Ontario
Sales – Customer Success /
Full Time /
Hybrid
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
As a Renewal Manager you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal process. You will work closely with the Account Management team in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modeling and contract execution activities. You will also be responsible for the day to day customer communication, pricing and business requests from and to customers. This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.
Responsibilities:
- Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests.
- Manage renewal communications as directed in the Docebo Renewal Workflow Process
- Facilitate the preparation, and execution of renewal contractual agreements
- Own the process for pushing specific segment renewals through the workflows within Salesforce.
- Liaise between Account Management, Customer Solutions, Finance, Legal and Leadership to holistically handle all elements of the renewal contractual documentation.
- Participate and provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team
- Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
- Maintains records of all open renewal opportunities and reinforces processes to improve overall contract administration efficiencies
- Assist with renewal forecasting and tracking along with the Account Management team
Requirements
- Previous experience within renewals, customer experience or account management
- Experience with public sector renewals is a big plus
- Superior analytical and problem-solving skills.
- Comfortable with ambiguity associated with a fast-moving business and international environment.
- Impeccable time management and organizational skills.
- Strong written and verbal communication skills.
- The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities.
- Familiarity with CRMs, Salesforce is a plus
- Experience within a SaaS environment
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
