Senior Solutions Engineer (3+ years, B2B SaaS)
Remote
Customer Success – Solution Engineer /
Full-time /
Remote
About Docsumo:
Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.
At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to:
- Boost efficiency by 6-10 times.
- Make quick, accurate decisions from unstructured information.
- Scale operations effortlessly through innovative technology
Key Responsibilities:
- Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
- Should be able to cater to the customer's requirement.
- Should be able to provide support assistance to the customer at times when required.
- Delivering customer demos and helping with customer onboarding.
- Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
- Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
- Reporting processes that may need improvement.
- Ensuring that our CRM contains accurate account details and contact information.
- Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
- RnD mindset to come up with innovative solutions and workflows.
- Work Timings will be 3:30PM IST to 12:30AM IST
Need to have:
- Has minimum 3 years of experience, preferably in SaaS or IT.
- Must have a full time degree in Engineering Background.
- Must have good experience in programming languages like python.
- Good understanding of REST API and making api calls.
- Good experience with POSTMAN, integration tools like zapier, and other middleware.
Nice to have:
- Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
- Consistent track record of documenting, synthesizing, and communicating results.
- Must be self-motivated, flexible, collaborative, with an eagerness to learn.
- Commitment to embracing best practices and a continual improvement mindset.
Our Cultural Standards:
Take ownership of your time and work
- You should feel proud of what you have accomplished at Docsumo
- No excuses & get things done
Have a growth mindset
- Welcome ambiguous situations, think through, and decide.
- Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja
Pay attention to details
- Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.
Be highly collaborative while deciding independently
- We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field.
- Take inputs from your team frequently to get perspective and then act fast.
Be purposeful in your actions
- Improve people's lives through your work & be proud of your time at Docsumo
- Challenging work, great boss, great team & good pay - let us know if anything changes
Be respectful
- Respect people & do right by them (customers, team, vendors, partners, society)
- Speak up, give constructive feedback & be part of each others journey
How to Apply:
Apply on our career page (https://jobs.lever.co/docsumo); and/or
Send us an application at careers@docsumo.com
