General Manager, Stores

Los Angeles, CA
Retail /
Full-time /
On-site
Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.
 
Our team is growing quickly and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.

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About the Role:
We are seeking an energetic and experienced General Manager of Stores to oversee the operations, performance and expansion of our brick-and-mortar locations. The ideal candidate will be a strategic leader with a passion for the Dolls Kill brand, exceptional organizational skills, and a proven track record of driving sales and delivering exceptional customer experiences.

Key Responsibilities:
·        Support the development, execution, and optimization of DK’s retail strategy by overseeing every aspect of our retail stores — from hiring and training to visual merchandising and sales strategy to inventory management
·        Oversee all aspects of store operations, and set clear operating plans and targets that provide our store leadership with the processes to achieve and exceed these plans
·        Identify and empower store teams to act on revenue driving, process improvement, and cost-saving opportunities
·        Observe and analyze impact of store elements–layout, merchandising assortment, customer experience–and provide feedback to continuously improve operations and inform future strategy
·        Monitor customer feedback and implement improvements to enhance the overall shopping experience
·        Lead promotional events and initiatives to drive foot traffic and increase customer engagement
·        Conduct regular audits and inspections to ensure adherence to brand standards and operational guideline
·        Partner with marketing and creative teams to develop and execute marketing strategies that drive revenue
·        Oversee the facilities and maintenance of all stores

Qualifications:
·        Bachelor's degree in Business Administration, Retail Management, or a related field (preferred)
·        5+ years of retail management experience, with a proven track record of success in driving sales and managing multiple store locations
·        Strong leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve goals and deliver exceptional customer service
·        Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
·        Proficiency in retail operations, including inventory management, merchandising, and sales forecasting
·        Experience with retail POS systems and other relevant technology platforms
·        Flexibility to travel 60% of the time, work evenings, weekends, and holidays as needed