Front Desk Agent (New Orleans)

New Orleans, Louisiana
Operations
Full Time
We are currently looking for a Front Desk Agent to join our team. As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner.

We’re a technology-powered residential and hospitality brand, which means our primary focus is to provide our guests with a delightful experience. Domio takes the mystery out of vacation rentals by offering only our own portfolio of hand-selected properties, meticulously maintained and amply appointed for comfort and style.

At Domio You Will:

    • Check guests in and out of the hotel in an efficient, courteous, and professional manner
    • Ensure that special requests are noted and fulfilled
    • Communicate with all departments regarding in house VIPs and any special requests/needs
    • Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
    • Interact with hotel associates in a professional manner, assisting other departments with necessary information
    • Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
    • Manage and resolve all guest complaints and compliments in a professional and courteous manner, using effective conflict resolution processes
    • Listen and respond to guest inquiries using a positive, clear speaking voice
    • Maintain an up-to-date working knowledge of all property amenities as well as any special events

Who You Are:

    • 1+ years of Front Desk Agent experience
    • Exceptional communication skills
    • High school diploma or equivalent
    • Strong computer skills
    • Pleasant telephone demeanor
    • Positive, upbeat personality
    • Enjoy working in a fast-paced environment
    • Ability to handle stressful situations in a calm, professional manner
    • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
    • Must have the ability to work a varied schedule that may include evenings, nights, and weekends