Associate Director, Patient Access Manager Leader

Field Based /
Biotech – Patient Services /
Full-time
Ciao! At Dompé, our success is rooted in our team and our history. We are a private, rapidly growing global biopharmaceutical company.  Founded in Milan, Italy, we have a 165-year legacy of medical innovation. Dompé’s rich history has greatly influenced its priorities today: to innovate for the benefit of patients facing both everyday wellness needs and rare conditions. Dompé operates in two strategic areas in select markets around the world: Primary Care, which includes prescription and over-the-counter products; and Biotechnology and Rare Disease, which recently expanded into the United States.
 
Today Dompé has 700 employees worldwide and we are excited to be rapidly scaling in the United States. Our R&D hub is currently based in Boston, and the commercial organization is housed in the San Francisco Bay Area. 

YOUR ROLE AT DOMPÉ
 
The Associate Director, Patient Access Manager Leader (AD, PAM Leader) will be responsible for leading our Patient Access Manager team comprised of six Patient Access Managers (PAMs). The AD, PAM Leader will be responsible for hiring, coaching, shaping, and leading this very important team. This role will report to the VP, Market Access.
 
The AD, PAM Leader will provide oversight and guidance to direct reports, complete employee assessments, and ensure the PAMs are meeting defined job functions. The AD, PAM Leader will also define the patient access critical success factors/metrics, tools (digital, work instructions, SOPs, etc.), and training needed for the PAMs.
 
The AD, PAM Leader will work very closely with AD, Market Access to identify areas of improvement with our patient access programs/processes and work with them to implement solutions in a compliant and patient centric manner. The AD, PAM Leader will also work very closely with our patient access HUB on day-to-day issue resolution and to help ensure efficient/effective coordination.  In addition, AD, PAM Leader will work closely with our Regional Sales Managers to get appropriate feedback and ensure effective / efficient / compliant coordination across the teams.
 
This individual will be required to exhibit a high level of clinical and patient access expertise. This includes tracking regional / local payer coverage and contributing to the payer access strategy in close coordination with the AD, Market Access, medical team, and payer team.
 

KEY ACTIVITIES WILL INCLUDE:

    • Managing, coaching, developing six Patient Access Managers (PAMs). This includes identifying opportunities for improvement at the team and individual level.
    • Ensuring the PAMs have all the tools (digital, work instructions, training) to do their jobs in an efficient, fulfilling, and compliant manner.
    • Provide management with visibility into patient access key performance indicators (KPIs) / metrics, managing to required service levels, and initiating performance management steps.
    • Conduct field travel with PAMs as needed and participate in region meetings to assess market access landscape, create action plans to address challenges.
    • Collaborate with AD, Market Access and Key Account Manager leadership to create effective and compliant training plan around patient access messaging and resource development / utilization.
    • Work with AD, Market Access to track regional / local payer coverage and market landscape and triage access issues.  Identify trends and develop action plan to increase coverage.
    • Comply with all laws, regulations and policies that govern the conduct of Dompé activities.

    • We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.

BUILDING INTERNAL RELATIONSHIPS: WHO THE SENIOR PRODUCT MANAGER WORKS WITH WITHINDOMPÉ

    • Senior Leadership (San Mateo office)
    • Brand and Field Marketing
    • Market Access
    • Marketing Operations
    • Sales
    • Medical Affairs
    • IT

BUILDING EXTERNAL RELATIONSHIPS: WHO THE SENIOR PRODUCT MANAGER WORKS WITH OUTSIDE OF DOMPÉ

    • Specialty Pharmacy
    • Dompé Patient Hub Vendor
    • Patients / Caregivers
    • MD Offices / HCPs
    • Other Vendors as necessary

YOU COULD BE THE IDEAL CANDIDATE IF YOU HAVE:

    • A College degree, MBA or master’s level degree a plus
    • 7 years or more of pharmaceutical (or broader healthcare) commercial experience (with at least 2 years in marketing roles)
    • Recent ophthalmology experience a plus, ideally in anterior segment
    • Experience leading field teams / remote leadership
    • Significant experience with patient access programs
    • Strong reimbursement / payer knowledge
    • A proven track record of self-driven results-oriented work history
    • Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences
    • The ability to readily take action on challenges with an appropriate level of planning
    • Demonstrated understanding of pharmaceutical legal and regulatory requirements

SKILLS YOU’LL NEED FOR SUCCESS: TECHNICAL

    • Metrics driven mindset, with experience analyzing user behavior & marketing activities to improve customer experience
    • Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences
    • Demonstrated understanding of legal and regulatory requirements on patient access services

SKILLS YOU’LL NEED FOR SUCCESS: PERSONAL

    • Inspirational leader
    • Play key role in developing the capabilities of other team members
    • Makes development of team members a priority
    • Results-oriented
    • Self-starter who thrives in fast-paced, start-up environment
    • Critical thinker and active listener
    • Influential in driving outcomes and buy-in for ideas
    • Ability to manage multiple priorities and simplify approach based on priorities
    • Teamwork & collaboration
    • The desire to actively solicit feedback on performance and skill development needs
    • Appreciation for diversity of perspectives and approaches among peers

LOCATION:

    • This position is field based

BENEFITS OF JOINING OUR TEAM:

    • Comprehensive medical benefits: we value access to healthcare for our patients as well as our employees
    • Generous vacation / holiday time off: we care about our employees and encourage a balanced lifestyle
    • Competitive 401(K) matching
    • A super cool team who’s excited to transform lives through innovative therapies
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.