Customer Service Manager
Remote /
Remote in Latin America /
Remote in Philippines /
Bangalore
Customer Success /
Full-time /
On-site
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Remote
Remote in Latin America
Remote in Philippines
Bangalore
Resume/CV
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Full name
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Email
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Phone
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Current location
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Current company
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Links
LinkedIn URL
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CS Manager
I have worked and managed teams with HubSpot or similar CRM/ticketing software.
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True
False
I am experienced with building reports
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True
False
I have 3+ years in a management role overseeing Customer Service teams.
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True
False
What CRMs have you previously worked with?
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SalesForce
Intercom
Kustomer
Zendesk
FreshDesk
Have you created or maintained an FAQ or customer knowledge base?
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Yes, I’ve owned the creation and ongoing maintenance of a customer-facing FAQ or Help Center.
Yes, I’ve contributed to a knowledge base (e.g., writing or updating specific articles).
I’ve suggested topics or edits, but didn’t directly create or manage content.
No, I haven’t been involved in this type of work.
Have you created or delivered product training (for customers or internal teams)?
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Yes, I’ve designed and delivered structured product trainings (e.g., onboarding, feature walkthroughs, enablement sessions).
I’ve informally helped others learn the product (e.g., answering questions, shadowing support).
No, I haven’t been involved in product training.
Have you helped automate or Customer Support processes?
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Yes, I’ve led initiatives to automate or streamline workflows (e.g., macros, bots, routing rules, CRMs)
Yes, I’ve collaborated on process automations led by others
I’ve provided suggestions for automation or improvements, but didn’t execute them
No, I haven’t worked on support automation or process design
Have you been involved in QA for support tickets?
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Yes, I’ve owned or led a QA process (e.g., reviewing tickets, scoring quality, giving feedback, tracking trends).
Yes, I’ve participated in QA by reviewing tickets or providing feedback, but didn’t lead the process.
I’ve received QA feedback but haven’t been involved in giving or managing it.
No, I haven’t been involved in QA for support tickets.
Have you partnered with Operations, Product, or Engineering teams to surface customer insights and help resolve recurring issues?
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Yes, I’ve consistently collaborated with cross-functional teams to share insights and influence product or process improvements.
I’ve occasionally shared customer feedback or pain points with other teams, but wasn’t closely involved in follow-up or resolution.
I’ve surfaced insights internally within Support, but not directly with other departments.
No, I haven’t been involved in this type of cross-functional collaboration.
What are your salary Expectations in USD?
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Additional information
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