Social, Digital, and Communications Manager

New York, NY, Miami, Florida, or Los Angeles, California /
Marketing /
Full-time
Dorsia is a membership platform in New York City, Miami, and the Hamptons, set out to revolutionize the reservation experience. The process of restaurant discovery, booking, and payments is broken, and we’re here to change that. We’re building frictionless technology that optimizes revenue for restaurants and experiences for members. Unlike existing dining reservation systems, Dorsia leverages a unique supply and demand pricing model to offer hard-to-book reservations for a guaranteed minimum spend. For restaurants, we optimize revenue by providing a reliable customer base, reducing no-shows and cancellations, and unlocking access to actionable diner insights and marketing support. For our members, we remove the hassle & frustration of securing that perfect reservation.

Dorsia’s founding executive team and investors bring a wide range of deep expertise across the hospitality, technology, finance and media industries, providing Dorsia with a unique edge in building a new kind of restaurant tech brand. The founding team includes Marc Lotenberg (CEO; Founder & CEO of Surface Media), Mike Greene (COO; formerly Resy, Amex, Avero), Joshua Stern (VP; founder of Wine & Dine and I Know the Chef), and Jared Morgenstern, (investor, COO Raya and 3rd Designer at Facebook).

Dorsia is seeking a motivated, hard-working, and detail-oriented Social, Digital and Communications Manager to join our team. As our first Social and Communications Manager, you will be responsible for creating campaigns for a 360 member journey experience across Dorsia’s comms– social channels, emails, push notifications, and more.

The ideal candidate is current with the cultural calendar, industry leaders, emerging influencers, and rising social media trends within and outside the hospitality industry. You are a mastermind who brings creative and witty ways to deliver exceptional member experience through digital channels.

In this role, you will:

    • Design and implement strategies and campaigns across Dorsia’s digital channels (social, emails/newsletters, in-app, website)
    • Write effective, concise and on-brand copy for digital marketing campaigns and social channels
    • Generate, edit, publish, and share engaging daily content (i.e. original text, photos, videos)
    • Manage multiple social and digital projects at any given time, execute on campaign rollouts and calendars  
    • Use social media marketing tools to create and maintain Dorsia’s brand voice and brand awareness
    • Engage and interact with the Dorsia community (members, external audiences, and other stakeholders via email, app, and social channels
    • Manage partnerships, brand ambassador, and influencer campaigns– timelines, scheduling, development and production
    • Analyze digital marketing and social media campaigns; identify strategic weaknesses and make recommendations for improvement
    • Produce post-campaign recap reports, sharing analytics & insights with the larger leadership team and brand partners of Dorsia; propose action plans for those insights

What we're looking for:

    • Based in NYC, MIA, or LA 
    • 3+ years of relevant experience in digital/social marketing and communications (B2C marketing preferred)
    • Excellent writing, editing, and communication copywriting skills
    • Hands-on experience producing, deploying, and managing content across multiple channels 
    • Previous work managing partner / ambassador campaigns and deliverables
    • Ability to craft compelling editorial and advertorial-style copy that is engaging, informative, and differentiated while aligning with Dorsia’s brand voice 
    • Superior time and project management skills
    • Ability to navigate ambiguity and execute in a fast-paced startup environment
    • Working knowledge of design software (Figma, Adobe Suite, etc.)
    • Eye for design
    • Respect and passion for the hospitality industry

    • Compensation: Competitive base salary (depending on experience) + bonus + meaningful equity
Our Core Values: 

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond. 

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings. 

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. 

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride. 

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.