Customer Field Enablement Specialist
Remote
Customer Success /
Full Time /
Remote
Construction is the 2nd largest industry in the world (4x the size of SaaS!). But unlike software (with observability platforms such as AppDynamics and Datadog), construction teams lack automated feedback loops to help projects stay on schedule and on budget. Without this observability, construction wastes a whopping $3T per year because glitches aren’t detected fast enough to recover.
Doxel AI exists to bring computer vision to construction, so the industry can deliver what society needs to thrive. From hospitals to data centers, from foreman to VPs of construction, teams use Doxel to make better decisions everyday. In fact, Doxel has contributed to the construction of the facilities that provide many of the products and services you use everyday.
We have classic computer vision, deep learning ML object detection, a low-latency 3D three.js web app, a complex data pipeline powering it all in the background. We’re building out new workflows, analytics dashboards, and forecasting engines.
We’re at an exciting stage of scale as we build upon our growing market momentum. Our software is trusted by Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, Layton and several others. Join us in bringing AI to construction!
The Role
We are seeking a Customer Field Enablement Specialist to deliver high-impact training and support that ensures customers achieve consistent, high-quality outcomes with Doxel’s solutions. You’ll serve as a field ambassador for Doxel, leading onsite training sessions, managing data capture quality, and building scalable enablement programs — including Train-the-Trainer initiatives — to extend our impact across customer organizations.
In addition to training delivery, you’ll create professional-grade enablement collateral and self-service video content, while collaborating closely with Product and Engineering teams to field-test new mobile app features and workflows. You’ll also manage all field data capture quality creating processes and procedures to scale Doxel’s ability to continue to deliver a high level of service to our customers.
This role is ideal for a polished, customer-obsessed professional who thrives seeing the direct impact of their actions and who wants to fast track their skills and experience in technical customer enablement and customer experience at a fast growing company.
What You’ll Do
- Deliver in-person and remote training to customers on Doxel’s Reality Capture and data update workflows, driving adoption and ensuring high-quality outcomes.
- Conduct hands-on initial onsite data capture sessions to model best practices for customer teams.
- Self manage the subsequent customer training needs based upon internally managed metrics and insights.
- Develop and lead Train-the-Trainer programs to build customer champions and scale knowledge internally within customer organizations.
- Create and maintain professional training materials, documentation, and video tutorials to support self-service customer enablement across Doxel’s platform.
- Host additional enablement sessions across the broader Doxel platform to ensure ongoing customer success and platform expansion.
- Act as primary owner for customer-reported data capture issues, managing from intake through full resolution.
- Proactively monitor and review incoming data to ensure capture quality meets Doxel standards.
- Partner with the Customer Success team to triage issues and deploy support resources effectively.
- Field-test beta releases of Doxel’s mobile applications while onsite, providing structured feedback to Product, Engineering, and QA teams.
- Provide real-world customer insights to inform the product roadmap and feature prioritization.
- Own the quoting and order form process for data capture services with customers.
- Ensure all training and enablement content is updated as new product features are released.
What You Bring to the Team
- 2–5 years of experience in customer-facing roles such as Field Enablement, Training, Customer Success, or Professional Services.
- Strong technical aptitude and troubleshooting skills; comfortable with mobile apps, iOS, and camera and drone hardware.
- Excellent communication skills, both verbal and written, with the ability to create clear, professional training collateral and video content.
- Comfortable working onsite at active construction job sites and adhering to all site-specific safety requirements.
- Highly organized, proactive, and self-directed; able to manage multiple customer engagements and projects simultaneously.
- A strong and rigorous operational mindset.
- Able and willing to travel 60–70% to customer sites across the U.S.
Preferred
- Customer enablement at a construction technology company or consulting firm focused in the commercial construction industry.
- Experience building and delivering Train-the-Trainer programs or customer certification programs.
- Background in construction technology, reality capture, photogrammetry, or 360-degree video workflows.
- Familiarity with Insta360 cameras, drones, and capture-to-cloud workflows.
- Prior experience collaborating with Product, Engineering, or QA teams to test and provide feedback on beta software releases.
- Experience with learning management systems (LMS) or enablement platforms.
